One Bruce Street Bar & Kitchen — Restaurant in Scotland

This is a review covering a few visits. We popped in yesterday for dinner. I ordered a steak and sausage pie with mash and veg. The waitress returned a few minutes later and said they didn't have any sausages for the steak pies, or mashed potato, so I said that was fine and ordered it with chips. She then later returned and said they didn't have any pie lids! This wasn't a major crisis so I ordered something else. They were also running out of Merlot wine. This isn't the first time this has happened. There have been a couple of previous occasions where we have ordered the salmon and prawn salad and they've been out of prawns. We were also in one sunny day for a drink and the bar ran out of wine and the staff had to dash to a shop to pick up more! How is that even possible? Also, I recommend the restaurant to some friends and I brought them for lunch one day but the restaurant was freezing cold, so they said they wouldn't be back. The staff are all great and friendly and the food is great as well but it would seem that someone isn't keeping an eye on the stock for food and drink and yesterday the waiting staff weren't aware of the shortage of steak pies, so the communication from the kitchen could be better. Also, we have been in a few times and the various waiting staff never tell us or the other customers what the Soup of the Day is. You're supposed to be a business promoting and selling these things. I always think the customer shouldn't have to ask this. Other restaurants do this and it's a frustration of mine....

Been here numerous times, service normally great.

However today service has been. Shocking.

Since here only 6 people in whole place and 6 staff members, not once have we been asked if everything OK been here 2.5 hrs.

Also when asking for a cappuccino was served in a coffee cup, with no sugar or teaspoon. Told no large cups as keeps getting smashed can clearly see at least 10 cups hanging up.

Had to clear empty glasses, sauce bottles and dirty dishes from our table. Everytime we needed something, drinks, deserts, we had to go find someone. Was made to feel like we were interrupting staffs social life.

So disappointing as every time we have been here service has been perfect, but today has left a lot...

Went in with the family before work, took an hour and a quarter to get a steak sandwich that was absolutely stone cold when we got it, my partner who will NEVER complain ended up calling the waitress over and saying to her, she asked if we wanted to send it back but we told her we didn't have time she said she would see someone about the bill but when we got up to leave she disappeared, the boy at the till didn't give us a penny off and was actually quite rude as he said nothing just pushed the card reader over , no thanks no goodbye nothing, will never darken their door again, and as for cheapest steak sandwich in town no wonder it was the smallest steak sandwich I've ever seen, the floor was...