The Orangery Restaurant — Restaurant in Scotland

I have made a reservation for lunch for my partners birthday. This place has a potential as location is beautiful however waiters and waitresses require basic service training to start with. The restaurant was almost empty when we arrived, two small tables were occupied. We were sitted at the table just next to the entrance, cushions on chairs were dirty. We placed the order. Water for the table arrived fast however there was far longer wait for 2 glassess of Proseco which arrived just before starters. Portion size on a small side, visually not appealing, ordinary taste. I had a burger for the main course which was chewy, knife was very blunt so had a hard time cutting food into pieces. One part of the bun was barely warm, the other was cold as being taken out from the fridge a minute before serving. We asked for sauces which were literally droped directly on a table in single use pouches. Not the most polite. Nobody ever checked on our table even once, nobody cleared out plates post main meal or asked if we would like more drinks or desserts. I had to attract attention to one of the girls to ask for coffee and the bill to be served at the same time. I asked for 2 flat white coffees, we got a coffee more reminding cappucino and no bill. Coffee was served on a table where still dirty dishes were present post main course, empty water glassess and empty proseco glassess. Nothing was cleared up. We finished coffeess and I went to the counter to pay. I had to wait for a print out, paid and then I heard from the waitress "that now I can go". No manners whatsoever. I do not...

Complete waste of money. My partner and I had a dinner reservation here and once we arrived the restaurant was completely empty. No customers, no wait staff, absolutely no one. We waited for quite a while before we went to the Dungeon restaurant and they said we would be seated there. I was confused why no one informed us earlier but pretty happy about it because I really liked the Dungeon anyway. Our main waiter was friendly but the young guy who brought out our drinks was horrendous. He came out with our drinks and absolutely STARED at me with the most creepy look and didn't look away. Then as he walked away he turned around and stared at me again. We took a sip of our scotch and it was APPLE JUICE 🤣🤣. We told our main waiter and we all had a little laugh about it and he apologized and said they put apple juice in the display bottles. Then it hit me. How long had it been sitting there not refrigerated? Weeks? Months? Years? Oh gosh

Then there was the food. The duck was insanely dry and overcooked. It was almost inedible but I was hungry so I figured I may as well eat it. My partner's fish was also horrible and overcooked. Both were a complete waste of money and I really regret eating there. The only good thing about it all was the young main waiter we had was really nice and I didn't want to bother him with all of...

We came as part of a spa package - despite the restaurant being almost empty we were squeezed onto a table right by the door instead of by the windows and the lovely view. Everything ordered took a very long time to arrive - for some reason we repeatedly watched waiters delivering dishes to small tables in the corridor outside the restaurant and leaving them there for anything up to to ten minutes before taking them to diners while guests and staff walked back and forth past them. There were several occasions when there were no staff at all in the restaurant for extended periods of time, meaning that customers arriving were standing around confused before eventually giving up and seating themselves. The staff member who seemed to be in charge continuously coughed and hawked up phlegm without covering her mouth, and another had what we were pretty sure was blood...