The Post House Coffee Co. — Restaurant in Scotland

A huge drop in quality. Saturday morning, booked table for 10am, coffees were overly milky or very weak coffee. These came in a reasonable time 5 mins maybe a little longer. Ordered food at the same time as the coffee, which arrived 45 minutes later, now if the food was off the chart, fair enough, but the sausages, were more meal than meat and over cooked , the "smoked" bacon was not tasty and also overcooked, I like crispy bacon but this was not crispy, just looked like it had been sitting for 20 min in the warmer, black pudding was ok, but did not seem like a quality product. Eggs were cooked perfectly, but tasteless, grilled tomatoes were under cooked, beans were ok, but hard to mess up beans. Finally gave up on breakfast and went to pay, and as is usual was asked how everything was, I did say that we did wait an long time and was going to say that the food was disappointing, but didn't get the chance as the server seemed somewhat afronted that I mentioned the time it took, and rather than apologize told me "It's Saturday morning we are very busy and every order is cooked from fresh", clearly making an excuse rather than owning what I said or apologize, I saw no point in mentioning the quality of the food served. I have been to the Post House on a few occasions before and yes there can be a wait for food, but never so long and the food was worth waiting for. On this occasion the 45 minutes wait was excessive and the food not worth the wait. Lowering the food quality is not the answer if you are busy. I won't be back until I hear that the food quality is of a reasonable...

Went because of the good reviews but we were really disappointed because of a few things. We got a chai latte each, waffles with banana and eggs royale.

Chai latte was really too sweet, so I asked for mine to be re-done. The server came and apologised as he "added too much syrup". He was polite and nice about it. We asked for some tap water which never came. We had to ask again for it and eventually got the water. My friend asked for "no whipped cream" with her waffles. The waffles came and had whipped cream, and it was overcooked so it was quite hard. She asked for this to be done again. The waffles came again but it was drenched in syrup so it was too sweet for her to finish, she asked me to help her finish it because it was too sweet, so I didn't like it either. We then asked for the receipt and was given the receipt for a different table so we were really confused.

After all of that they didn't apologise for everything the things that went wrong, and we didn't get a discount for the breakfast as a gesture or anything.

I don't know if it's because they have new servers or something. The female server that we had didn't get us the water, and didn't make sure that our order was right, and also got the wrong receipt for us.

Whereas the male server got us the water and apologised when he gave me the new chai latte.

The staff were overall, polite. But we will not...

Not one for writing bad reviews but after not a nice experience today feel I need to. My sister ordered scrambled eggs on toast and found a hair in it. Mentioned to the young waitress who couldn't have been any nicer about it and apologised. About 5 minutes later I noticed who I assume is the manager/owner giving my sister the dirtiest look I've ever seen. Made us feel very uncomfortable so we went up to pay and the woman was immediately defensive saying "none of us have dark hair so it can't have been any of us". Do you think we put the hair there or something? Genuinely wasn't trying to cause a fuss but felt the staff needed to know about hair found in food. We said that it was actually inside the scrambled eggs not on top to which she replied "maybe it was inside the actual egg." Seriously? No apology of course. Obviously can't handle any criticism. Maybe you should take some tips from your waitressing staff on...