The Sun Inn — Restaurant in Scotland

I've been going to the Sun Inn for years and as usual the food was perfect and it's a really nice location to go for breakfast on the weekend which is what I went for. Unfortunately, the last few times I've been I've noticed the service hasn't been great and this time was the worst. I met the rest of my table for 10.30, we had booked a so were seated quickly and brought our drinks fast but had 3 separate members of staff come to take our order which in hind sight was like a bad omen for the meal and made it seem like there was maybe a lack or communication or organisation but not a big deal. However after receiving our teas and drinks immediately we were left and didn't see any staff for over and hour. During this time it was a little busy but nothing more than I have seen in the past. It was 11.50 by the time our breakfast was brought out with no word from any of the wait staff. Luckily we weren't in too much of a rush and were happy to have a chat but by the time our food came all of our drinks were finished so we had to then order more. As mentioned, the food is lovely but it was practically lunchtime by the time it came out! We also ordered a few traybake/brownie type things which I feel could have benefitted from being under some kind of cover as even though they were tasty, they were all kind of dry from being left open on the bar- some signs or labels as to what each of the items was would be nice too to make it easier to order- I have allergies so had to go through each thing with the staff to find out what was in them. The scones were delicious however, the clotted cream it came with had split but was hastily replaced with some butter so not too bad. The only other thing was for the first time, the car park was full so we had to park in the over flow area which is not signposted well at all and quite confusing and looks like an old scrapyard which we were a little concerned about when leaving the car. Overall, not my best experience here but I'll probably give it another go! I understand bad/ busy days and on the whole it was delicious good and we weren't in so much of a rush that the lateness affected our day but its somethingto bear in mind if you are going. Hopefully things are...

Visited this establishment on Sunday afternoon and while the food was passable the service was abysmal. We encountered the following issues -||||1. We ordered pre-nibbles, which was a small slice of bread each, with butter and a dip. We had to ask for a spoon for the dip as they only provided one tray for the bread and one pot for the dip. There was no way everyone could could reach the pot for the dip without a spoon to put some of the dip onto your plate.||||2. Before we had finished the pre-nibbles the main courses arrived at the table. We had to move the pre-nibble plates to the side. We certainly hadn't taken long to eat the pre-nibbles and it would have better if the plates had been removed before bringing the mains to the table. ||||3. We had to ask 4 times for water before a managerial looking person arrived with a bottle of water for us. No apolgy given!||||4. We had to ask for salt and pepper cellars as there were none on our table. We were brought the cellars but we had to ask for another salt cellar as there was nothing in the cellar that they brought. Again, no apology given!||||5. We weren't asked if anyone wanted any condiments, such as sauces or vinegar.||||6. When the plates for the mains were being taken away a knife fell from one of the plates on to the floor. This knife was still on the floor when we left.||||7. After the mains, we ordered 6 coffees. We had to ask for these coffees 3 times before they arrived, more than 30 minutes after we first ordered them. Again no apology received for the delay|||||8. To top it all when we got the final bill a 10% service charge had been added. There was nothing to indicate whether or not this was discretionary and I was going to query it with the staff. Other members of my group didn't want to cause a fuss in the restaurant so we reluctantly paid the service charge.||||9. I sent an e-mail to the establishment through their website detailing the above issues and haven't heard a thing. ||||I certainly think the owner/manager needs to have a good look at the details of the issues we encountered. Good service doesn't seem to something that they take seriously and I certainly won't...

Visited this establishment on Sunday afternoon and while the food was passable the service was abysmal. We encountered the following issues -||||1. We ordered pre-nibbles, which was a small slice of bread each, with butter and a dip. We had to ask for a spoon for the dip as they only provided one tray for the bread and one pot for the dip. There was no way everyone could could reach the pot for the dip without a spoon to put some of the dip onto your plate.||||2. Before we had finished the pre-nibbles the main courses arrived at the table. We had to move the pre-nibble plates to the side. We certainly hadn't taken long to eat the pre-nibbles and it would have better if the plates had been removed before bringing the mains to the table. ||||3. We had to ask 4 times for water before a managerial looking person arrived with a bottle of water for us. No apolgy given!||||4. We had to ask for salt and pepper cellars as there were none on our table. We were brought the cellars but we had to ask for another salt cellar as there was nothing in the cellar that they brought. Again, no apology given!||||5. We weren't asked if anyone wanted any condiments, such as sauces or vinegar.||||6. When the plates for the mains were being taken away a knife fell from one of the plates on to the floor. This knife was still on the floor when we left.||||7. After the mains, we ordered 6 coffees. We had to ask for these coffees 3 times before they arrived, more than 30 minutes after we first ordered them. Again no apology received for the delay|||||8. To top it all when we got the final bill a 10% service charge had been added. There was nothing to indicate whether or not this was discretionary and I was going to query it with the staff. Other members of my group didn't want to cause a fuss in the restaurant so we reluctantly paid the service charge.||||9. I sent an e-mail to the establishment through their website detailing the above issues and haven't heard a thing. ||||I certainly think the owner/manager needs to have a good look at the details of the issues we encountered. Good service doesn't seem to something that they take seriously and I certainly won't...