Villa Bakery — Restaurant in Scotland

Used to be the place to go went here following recommendations, year 2019, but debated writing a review for ages as small business. Features: okay Cake quality: poor Service: okay General bakery: great Price: great I ordered a custom cake for a birthday and the price was excellent but should of known it reflected quality. The cake looked okay, it did what it needed to but was not professionally finished. People thought I had made it and I could've done if I wanted that quality. I was so excited to eat it but was very disappointed as it was stale inside. To the point I had an entire cake left and feedback was not great. When I went into the shop to collect they couldn't find it, and it wasn't finished so I waited which was fine as thankfully it was the only thing I needed to do the day of the party. They're little bakery cakes are tasty like snowballs and stuff but I wouldn't get a celebration cake here again. If I wanted "homemade" design quality I'll do it myself, but I can definitely make a better spondge and...

I went into collect the cake my partner had went into place an order for and on arrival the girls behind the counter all had their backs turned and no one even said “hello” I handed over the piece of paper they had given my partner with details of the cake and the remaining cost, they all looked completely puzzled and had to figure out between them what cake they needed to find, ( the cake I came into collect ) eventually the main baker and only one by the looks of things sprung upon me that I had my own topper which we never said we did, therefore she then asked me if I wanted to put the name on it which my partner had asked them to do in the first place of which I agreed, she finally came out with the cake and to my surprise it was the wrong colours! The details were a white and red cake with. Tiktok logo, of which they brought out a white and pink cake….what a bakery, can’t even get the colours correct besides show basic welcoming customer service when you walk in….we...

Order a cake for 13/09 and asked for it to be ready for 11am to travel to shop and it not to be ready, initially took £5 off the price but because of the cake and the standards for it I still paid full price once I travelled back up for it, an hour later. I have phoned to place another order for a cake to be told it's £6 for a character but wasn't told this with the first cake I order, the women I had got on the phone was very cheeky and kept talking over me so I recorded the call and said so because of the way she was talking to a potential customer so she hung up on me. Apparently I had got it wrong by saying I never got told about the extra charge or the size of cake I had previously received. Need to work on customer service, or at the very least talk to who had took my original order and deal with it in a more...