The Restaurant Hub, Sevenoaks — Restaurant in Sevenoaks

Evening guys

Really sorry to be that person who moans but I actually just wanted to send in some feedback . This was our second visit to the restaurant hub at Sevenoaks After being thrilled the first time to stumble across such a cool place !

We walked in at 7.55 with 3 hungry children my partner and I granted on Easter Saturday to be told that “we are only doing takeaways no dine in service and we close at 8” I then suggested to the girl that having some signage up or at least at the bottom of the stairs would be a good option and she sulked off and slammed something down on the counter .

Not sure if they just couldn’t be bothered as it was Easter Saturday or what the issue is but there was no signage to say they were closing early it was only doing takeaways and on Google it says it closes at 9pm

The only reason I’m sending in a moany msg is we felt it was such a cool place and we’re looking forward to coming back but it just makes us not want to return and feel that your onto something that is really different but the service doesn’t reflect this hope you sort the teething...

Decided to stop for a coffee quickly before shopping, would have been quicker and nicer to go to McDonald's, the 2 girls behind the counter had no idea what they were doing and had rather lengthy chat before acknowledging customers, the french manager guy wasnt much better as it took him 3 attempts to put my order on the til correctly, the Americano might have had a coffee bean put near it at some point but more likely they were using the grounds more than once (whether through poor training or pure laziness or even both! ) , my latte was more like a cappuccino and also the wrong size. The second star is only because the chocolate torte was quite nice. Looked to order on the screens from slim chickens but you can only order meals and not the wraps or burgers individually. Counter was frequently left unattended as the girls went to chat to customers they clearly knew. Won't bother again, bad set up and even...

Came in for the first time, not knowing how the system worked. (no menus or instructions) . Saw the consoles first so went to order our food, (like mcdonald's) to find that 90% of dishes were unavailable. We were going to leave but I thought I'll ask an assistant if they had any meals, and she said 'I think you have to order there' pointing to a queue. So we joined the queue, we wanted flying start breakfast but didn't know that finished at 12, so ordered 2 x sausages and chip cos it was easier. Ordered tea for two also. They forgot the tea, which I had get up and remind them of. Then only got one sausages and chips. I ate mine and husband had to wait for his to be cooked. All in all a very confusing and unsatisfactory experience, and although food was ok, we won't be...