Overall, our visit was poor. We arrived at 1pm, our table was set but there were 4 dirty wine glasses on the table, empty but had lip marks around the rim. I then asked if I could just order a main inside of the Father’s Day set menu but was told no and that I should’ve phoned up. I had tried to phone up but you can only talk to an automated service when you call the number provided by vintage inns so that was no use. The lady then said I could have a main course, but would still be charged £25 for it, which makes no sense. The manager (I presume) then came over to tell us I could have a main course for £16.95. I think this price is extortionate for just a main so just went with the £25 3 course meal. After we arrived, we ordered our starter, had drinks, finished our starter, and our main course was on our table by 13:14pm, 14 minutes after we arrived! This was no where near enough time to have a nice talk with the family or actually digest our food. The waiters were bringing the food out too quick and the whole experience felt rushed, we had finished the full three courses and paid before the hour was up. The quality of the food was also not worth the money. The main course didn’t seem like £16.95 quality, I would say more like £10 if that. The biggest problem with the food was that it also tasted burnt, all of it, every single item. All of us on the table tasted the same burnt taste even though we ordered different meals. We thought it could have just been the main course, but the brownie dessert tasted burnt too. I suspect the meals were precooked and heated up in a microwave in which something had burnt previously, which explains why they were able to bring out 4 starters and 4 main courses in 14 minutes! When I went to the bar to pay (as no one came to our table and we just wanted to leave), the manager asked us how the food was and I told her it tasted burnt, her reply was that there is no bbq in the cooking facilities so she doesn’t know how that could be and that no one else had complained. She never apologised. For £118 for a cheap microwaved meal which I wasted because of the awful taste, I will never be coming back and will tell family and friends about my experience, it was...
Read morePure incompetence from the members of staff. On relatively quiet Easter Saturday around 5pm, Ordered a pint of Cider and pint of lemonade and portion chips told them I was sat outside with no table number but gave them more that adequate instructions for where we were sat. I don't like to be a Karen but we waited more than 40 minutes for a portion of chips, I went back in to ask about the chips and ordered another pint of Aspells cider another £4.60 (Fair play if this is their strategy, Probably a very good long term business plan) 🙄 A seemly decent lad behind the bar who took the original order said ' Oh yeah, sorry we couldn't find your table' So I clarified where we sat and said we had a golden Labrador for if they couldn't find us again (Mistakes happen we can't expect that) another 20 minutes went past went back to the bar and received the same 'Yeah sorry we couldn't find you again', Maybe gotta stop sending Stevie Wonder to look for us. When something so trivial as a portion of chips is an issue maybe you have systemic issues that should be addressed from a higher management level. My missus ended up going and asking about the chips for the 4th time as I had all testosterone and masculinity taken away from me previous 3 times I had nicely asked for my portion of chips, She ended up walking back with the portion of chips herself, So much for table service! I have been here before in the past and never had any issues infact thought of it as a friendly welcoming pub, However after today's incompetence I don't think I'll be returning for a while over something ridiculously small!
Edit : I responded to Paige's email address in the comment below but I received no reply within 3 weeks so I guess they reply to any negative feedback on Google reviews to make it look they are trying to resolve any problems, But clearly they don't care about their customers or providing any sort of half decent service, Which is shame because the pub itself is...
Read moreMy partner surprised me for my birthday and booked a table for me, him, my stepson and both my parents on the 1st June at 6pm. I had only just sat down with my vape in my hand as I had just been using it outside, and I placed the vape on the table whilst I was looking at the menu. Seconds later the young male waiter rudely told me to put my vape away. Again, bear in mind that I had only just sat down. I WAS NOT USING THE VAPE INSIDE THE PUB. I’ll also point out that even if I was using the vape, it is not illegal it is down to the preference of the establishment, and there are better ways of speaking to a customer. I also find it laughable that a pub that allows dogs inside where people are eating, can make such a big deal of a vape sat on a table! In all honesty, with the way he spoke to me I felt embarrassed. I’m likely twice his age and I felt like a naughty pupil being told off at school. Throughout the evening, he continually reached over our heads to collect glasses/crockery, with no manners at all. Even at the end of the meal when we wanted the bill, he was at the other side of the room playing on his mobile. The girl who was working had to tell him to bring the bill since he was too busy texting to pay attention to his tables. He proceeded to count the money on the bar in full view of us and the rest of the pub. It was just unprofessional. The food was mediocre, my mum had fish and chips and her peas were cold, I’m vegan and the menu doesn’t have a lot of variety for that. I had tomato soup, which was just that, bland tomato soup, very little seasoning if any. Definitely not worth the £111 we paid at the end, especially along with the terrible table service. I honestly couldn’t wait to just finish the meal and move on elsewhere. I won’t be returning, which is a shame because the views are amazing whilst having a drink in the sun. It’s a pity they have waiting staff like the one we had the displeasure of...
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