Belton Woods Restaurant — Restaurant in South Kesteven

We were on holiday in one of the lodges on site so booked to eat at the restaurant on two nights as a family get together. The service was very good, but the choice of meals was disappointing. We were told as soon as we arrived that the main restaurant was closed as they were very quiet, but could eat in the bar area. So sat down only to be told the LIST of things unavailable, so for me personally it meant that I was very restricted. Having been forced into ordering a burger and fries I felt let down so decided to enjoy a dessert, but was let down again when after ordering the waitress advised one of party that the ice creams he wanted they were out of stock. That made me question her as that meant part of my dessert wouldn't be complete so asked what they intended to replace it with. The response was a shock as a hot treacle pudding with clotted cream ice cream would have been replaced by salted caramel ice-cream which I hate as they didn'teven have any vanilla! So I suggested they replace it with custard or cream which they did. The following evening the same thing happened again with the waitter advising us of a whole list of things unavailable and again still no ice cream. The only flavours available were obviously the ones people really didn't want and no attempt had been made to purchase a vanilla, or many other flavour ice cream. Even the waiter said that they hadn't made much effort to get the missing items, stating if he'd been in charge he would have sent a member of staff out to the local supermarket for at least the vanilla flavour. Having had a burger the previous night my only option was a salad! As nice as it was, it wasn't really a meal. I dare say we'll try them once more the next time we visit that area but if they haven't up their game then we...

We’re staying at the hotel for three nights so devastated to learn how bad this place was on our first night (no, didn’t have time to check Google reviews before booking as a friend did it last minute!). Service was appalling, food is overpriced and poorly portioned. Meals arrived at different times - 10 minutes apart. The highlight was the two kids starters that arrived 8 minutes apart - some burnt garlic bread and a bowl of nachos 🤣. Fish and chips is about 17-18 quid and was like a kids portion from a terrible takeaway. Breakfast was a prepared buffet which means that all issues relating to service don’t apply - food is adequate for a breakfast but things like self serve toast when the equipment is of poor quality takes the edge off the experience. All I can say is that the kids running the tables are lovely and polite - feel so sorry for them: the manager and kitchen put them in an awful position. Unprofessional restaurant that is poorly run and managed. Avoid at all ‘costs’ - literally, that’s the only thing you will be left with following...

We have been coming to Belton Woods for 16 years and it has, over the last few years been going slowly down hill, this year has made me decide that we will not be revisiting the restaurant. We had to ask for a dink as the waitress were just walking past us, we received our starters before our drinks, when we ordered a Steak Burger, we was asked how we would like it, when they turned up al the same the waitress said “they are always cooked the same” she then said “speak to the management, I’m just a waitress” really careless. Since DeVere sold this hotel, it is amazing it still has 4 Stars, The whole experience was very...