The Oak — Restaurant in South Ribble

After visiting San Lorenzo for a Mother’s Day meal, with a party of 14, the experience was very disappointing. There was a set menu with it being Mother’s Day, which only had four choices of main meals which did not have a great variety. One adult of the party did not like anything on this set menu, and asked if they could simply have a Margherita pizza in replacement; happy to pay for this. We was advised that only children could have the choice of pizza or pasta. Therefore, as we were already sat down there was no choice but for that person to order something they did not like. Although the young members of staff were always polite, they had very little understanding of the menu and whenever questions were asked they had to keep reporting to their manager to find the answers. Even then, we were told incorrect information. We asked if a chocolate fudge cake was available with custard, the young waitress confirmed it was available after speaking with her manager, to then come back and inform the party after desserts had been ordered that there was no custard. For starters, two members of our party ordered the pâté, this was however more like a mousse. Although this got sent back uneaten there was no discount on the final bill. I have noticed on previous reviews that the owner’s response to an unhappy customer was to infact stay at home. I wish my party had seen this response before we decided to spend our Mother’s Day at San Lorenzo, as we most certainly would not have visited. I can confidently say members of my party will not be returning to San Lorenzo in the...

If I could give it zero stars I would. Nice decor, but the staff were just stood around doing nothing and the owners are clueless as they come. We came and accepted the fact that we couldn’t sit in the restaurant and sat in the pub area. We ordered our meal at 7pm ( a starter, main and a dessert). It got to 7:55 and still no sign of the starter, I then went to go ask where our starter was and said they were bringing the starter with the main meal????? I mean any person with common sense would want there starter to START with. The starter came and it was below substandard but decided to give it a chance. 30 mins later, the main decided to turn up. We were all shocked with the standard they think is acceptable to serve to customers. It was disgusting. It was far below substandard and not even hot. We called a lady over (who was nice and understanding) who brought over the owners. She cannot take (helpful) critism one bit. She was so defensive it was scary. The meals was frozen but she said they were par boiled, which they weren’t. And the portion sizes were below a kids size. The restaurant was not busy, which she claimed it was, which is no excuse for waiting an hour for a starter. She apologised once but eventually walked off when we finally declined the food and said we were not eating it. So unprofessional for a new business wanting to compete. We were disgusted by the behaviour. Staff are nice and friendly, but the owners are not. Would not eat here again and would not be shocked if the place is bordered up in a month unless...

Went there on Saturday 17th February with a party of 5. Things didn't get off to a great start. We were shown to our table on arrival, and then left for 20 minutes without menus or a drink. The table was clean in appearance but very sticky. After attracting the attention of the only waitress working, we ordered drinks which when delivered to the table, 1 of the drinks had 5 flies in it. This was the only drink with a slice of lemon in it, so I'm assuming the flies were on the fruit. After placing the food orders, when the food was brought, they had missed off one of the starters ordered. By the time this came, the other 4 had virtually finished. Nobody in the party was particularly impressed with the food. The mushrooms starter were nice, I thought the garlic prawns were nice but expensive at £8.50 for 5. I thought they were nice. 90 minutes later, my stomach disagreed. The comments about the mains: 2x sam Lorenzo pizzas. 1 ok, 1 had a soggy base. 1 lasagne. Ok but a bit bland 1 cacciatore pollo. Nice, but it came with no sides of anything so was just a chicken fillet under a lot of sauce and nothing else. 1 spag bol which was too rich and sickly.

That's twice I've tried the restaurant, the first time was better than this. On tonight's showing, we wouldn't...