The Grosvenor Restaurant at Hales Hall — Restaurant in Staffordshire Moorlands

I booked a table as I was recommended it by a friend but it was absolutely atrocious and I shall not be returning! Located on a caravan site there is no signage for this restaurant or parking, instead it was lucky guessing where to abandon your vehicle and which door to use. The front door was stunningly decorated with large Christmas wreaths, however there was no railing up several steep steps and no sign or indication that these closed doors were the way in. The interior is indulgently and extravagantly decorated (aside from the ripped canvas painting in the library which gives haunted house vibes). The vintage Christmas decorations currently up are charming. Once inside there is no greeter in the entrance hall and the “wait to be seated” sign is three rooms over from the main entrance. After a short wait we were shown to a table in the library (as we had a dog) and were told menus would be coming shortly. After 5 minutes at the table without menus we were told to move to a different smaller table (our original table remained empty during the 2 hours we were there). The library that we sat in was very cold, this is understandable in old buildings, however utilising the fire place to have a fire would have been a lot more useful than the Christmas decorations and tv showing a roaring fire was. After 5 minutes of sitting at the new table we ordered drinks and requested food menus, and a further 10 minutes later ordered our food. Ordering a starter and main seemed to confuse the waitress who wanted to take starter orders first and come back for mains orders once starters had been eaten. However, we were already concerned that there would be delays with the food (due to the poor service in taking the orders and lack of drinks delivery) so persisted in ordering the starters and mains in the initial food order. We had to go to the bar to request our drinks again as they had yet to be delivered 20 minutes after ordering them (drinks were a sparkling water and Diet Coke so hardly complex cocktails). The food arrived 30 minutes after it was ordered, starters and mains together which struggled to fit onto the smaller table we had been moved to. A second set of cutlery was also not brought. Once the starter was eaten the main was colder than ideal. The food itself was tasty, however no better than a standard gastro pub and did not make up for the very poor service. While eating we were not asked how the food was. We were offered dessert menus when our plates were cleared but had to flag down a passing waitress to order 10 minutes later. We ordered two desserts and two hot drinks. The Earl grey tea caused great confusion to the waitress who asked if this was a drink and was served in a mug rather than a teapot which would be expected from a restaurant. 25 minutes after we placed the dessert orders we were served with two bowls of luke-warm apple pie and custard. We both found it to be completely inedible. The pie was bland, pastry thick and stodgy, and had an odd taste to it. The apples were not seasoned or spiced. After waiting a further 10 minutes without the plates being cleared or a bill offered we went to pay at the bar. The bill was £12 overcharged which we had to argue with the team leader to get lowered to the correct value. It is also worth noting that the toilets were not sign posted either and the door to the gents was propped open giving full view to the urinals to any passers-by. It’s such a pity that this restaurant was so disappointing as with a little training and more attention from the staff this could...

Great location, superb interior of the restaurant with very elegant touches, the restaurant it’s like eating in a mansion. Great selection of drinks. The menu is a bit limited in choices, would of loved to see more selection of starters as there plenty of desserts.

Overall food has been tasty, warm enough, good portion size and decent prices.

Staff could be a lot more attentive to the customers.

The place has a lot more potential than it offers, and it would be absolutely amazing to actually have a room maybe that you can visit for all the old items exposed on the stairs and around the place. Maybe also considering to have a special menu of food and drinks designed to fit in with the atmosphere as well as having the cutlery/ glasses/ plates etc in line with the vibe of the place. The menu could also benefit off having it printed on a different colour rather than carton colour and black writing as it is very hard to read.

Big carpark around the back and easy to find the location.

Would come back to try the breakfast selection and the...

First time here for us, we were greeted by friendly and helpful staff. We ordered 2 regular breakfast and 1 small breakfast and wow we were not disappointed, the quality of the food is really good and also cooked to perfection. You get tea, coffee or orange juice with your breakfast, the orange juice is bought to your table, the tea & coffee you serve yourself, it was instant coffee but you can make it to suit your taste as sometimes filter coffee isn’t to everyone’s liking so we were happy with this. You could purchase other coffees or drinks if you wanted to. Hales Hall is a lovely Grade II listed building and has had a lot of time and money spent on it, the gardens and campsite are immaculate. Alton Towers is a 10 minute drive away and opposite Hales Hall is Les Oakes Architectural Salvage Yard which is lovely to look around, you’ve also got the town of Cheadle which has the famous Pugins Gem Catholic Church and a variety of shops too. Would definitely recommend visiting here whether it’s just for food or...