The Frog — Restaurant in Stratford-on-Avon

Visited during Storm Bert, torrential rain, roads flooded, gale force winds, bridge closed, river raging, we pulled into The Frog as we knew our Airbnb was close, but we were lost We asked directions in the takeaway ( did not buy anything) as would be on cctv We did not see any parking signage, maybe not visible in the dark If you are going to persecute people with £170 fines, maybe worth making it visible! Never been to Bidford before and never will again, great welcome to visitors! Never been to a pub that does this either

We finally found Airbnb just round the corner and moved car to Airbnb, we unpacked and walked back down to The Frog for a much needed drink, ( turned out to be most expensive drinks ever, with a complimentary £170 parking fine! Communication with The Frog is impossible, we phoned & emailed in Nov when fine was £60, spoke to the manager who listened to the situation and said because we had come in the pub later, she would speak to the owner and the fine would be cancelled. Reassured we thought it had been dealt with, then at end of Dec (after appeal date!) another letter £100 fine Again phoned/ emailed The Frog explained situation again told it would be cancelled End of Jan letter from debt collector £160 Phoned/emailed The Frog explained situation, they said again they would contact parking company They now say because we drove into carpark, asked directions in takeaway, drove out without going in pub, although we walked back down later for drinks that the fine is justified Well we are baffled, we will pay the £170 fine, would have paid it when it was £60 if they had said that they had no interest in their customers We will never return to Bidford on Avon And never return to The Frog Hospitality at its worst! The most expensive drinks ever that leave a very sour taste...

Stopped as it looked nice but unfortunately there were a lot of issues. Asked for bacon salad and added chicken. Burger no salad or coleslaw. Chunky chips with cheese on side of plate with mando chutney mix and bread and butter. Jug of iced water.

Did not get the jug of water. Salad and coleslaw given with burger. Chunky chips were wedges! and put in tiny dish with cheese melted on top and did not ask for that. Butter on bread so thick it had to be scrapped off.... Please see picture. Bacon in salad so tiny I had to physically look for it. So much onion in salad I could not finish it as it was burning my nose. Did not get mayo we asked for. We kept saying what was wrong but it did not help. Did not check if anything was OK during meal so I had to ask waitress to speak to someone as it was just a rubbish experience sadly. Staff were apologetic and manager gave us free round of soft drinks but said we should have said something??? We advised we had a few times but still kept going wrong 😕 barely anyone in there to eat so not because it was busy either.

Note: in reply to The Frog's reply. We Never asked for a refund full or otherwise. We simply advised staff of what had taken place and a gentleman apologised and offered a round of soft drinks which we accepted as we never received our water & it was a hot day. We did ask for bill to reflect fact that the wedges had to be changed for fries as we did not order wedges but Chunky chips. Fries were £2 cheaper. Hardly asking for a refund on whole bill as I think you will agree. We said each time waitress came up to us with the wrong stuff there were...

We were in desperate need for light entertainment in between a church wedding ceremony down the road which finished at 5pm and the wedding reception which didn't start until 7pm. Cue The Frog!

The pub sits on the river, so really wanted to get a table in the part overlooking the river, and although most of the tables were reserved for the evening service, the helpful waiter very kindly found us a spot.

We had a beer (Neck Oil) and wine (Sauvignon) and ordered some cheeky nachos. The drinks were good but the nachos a bit rubbish. For starters, we were on our second drink by the time they came, and they sort of looked a bit sad. It was basically a large bowl of cremated tortilla chips sprinkled with cheese and jalapenos, accompanied by 3 bowls of sauce (salsa, guacamole and sour creme).

Overall it was an adequate snack, but not much more. I think we could have made a much better version at home. The sauces were a bit runny and very reminiscent of those cheap dips you get in the deli counter at the supermarket. By the time you'd peeled off the top layer of cheesy nachos, you were left with just toasted chips.

I will say however, the burgers look insane, as they were brought out for another table and just wish I'd had one of them. The 4* represents our nachos, but daresay a return trip for burgers would score much higher! I will also mention the waiter that attended to us...