Came from Australia and picked this place as I was departing before the Sunday for a traditional British lunch!

Arrived all seemed ok but how wrong was this to be!

Went to front desk and spoke to the venue manager who was not naturally English speaking but was a little hard to understand and communicate. This is not ideal when dealing with a service focused venue engaging with members of the public. Pretty sure this guy was Bruno Viana!

Bruno advised yesterday that they had been busy and would be able to fit me and my guest in at 130pm and it was 1250pm which was cool. Having travelled from the other side of the world I was feeling sore and back was not ideal from standing. Having booked I took seat nearby to wait for my guest and as a first meet didn’t know what they looked like and had no contact number for them. I advised my guest would wait at the entrance so hence grabbed a seat between four empty tables of 12. Bruno became rude and aggressive and while talking with him he turned his back on me three times! Also just looked at me blankly numerous times like I was an idiot!

Aside from this the staff seemed stressed and under staffed and looked at me multiples times while stood at the bar and rather say to me seen you coming etc. Just ignored numerous times and just carried as they wished this was consistent with Bruno and his team all did it! This was not just me it was multiple guests that I seen this happen too at the bar and even the carvery front desk! They simply didn’t care and would look through you multiple times like you a ghost!

Toby Carvery your brand is strong and the carvery is quality though the yorkies rock hard couldn’t cut them with the knive! These employees seriously seriously let you down in fact would go as far to say they are in the wrong industry!

Time to send in some secret customers and see what I am saying!