Domino's Pizza - Ashton-Under-Lyne — Restaurant in Tameside

Never really experienced a problem with dominos pizza until the past 2 times we have ordered. Last time our pizzas were not cut properly and I had to recut them myself as the slices were very different to the the next and the dough ended up being ripped as if it was rushed. This time, I had ordered my food and it was getting onto being an hour later and still not been delivered. The online tracker had said it was already delivered so I rang the shop to ask what was going on. The customer service was awful, the man on the other end of the phone hung up after saying it’ll be a few minutes without finishing the call professionally or friendly. I then ended up waiting another 10 minutes before the driver rang to say he was lost. I came outside of my property and could see the driver at the bottom of the street, I told him where I was and he spotted me outside the door. He then told me to come down and get the food off him (I live on a second story flat) before hanging up. The driver was stood looking up at me and my partner and had no intention to bring the food up to us. This would mean me walking down to the end of the building and going down a flight of stairs as well as walking to the bottom of the road where he was parked. I’m 9 months pregnant and this shouldn’t have been an option as the food is supposed to be delivered to your door, especially at 11pm. Luckily my partner was home to get the food off the driver. The driver did not budge from the side of his car, not even to meet my partner half way, he stood waiting for him to collect the food out of his hands. The driver then asked us how many pizzas we had ordered after passing the remaining order to my partner, leaving a pizza in the pizza bag which we had bought and had to tell him was ours. To top it all off, after waiting so long for delivery and for the driver to wait until we got the pizzas off him in the street, the food was obviously on the colder side. I will have to order from another dominos...

We ordered from this branch of dominos and we ordered incorrectly. I rang the branch to cancel the order. The woman on the phone repeated back to me what she was cancelling stated that it would be fine to just reorder and that the order has been cancelled. After putting the phone down. I reordered with the correct details and coupon. This happened within 10mins of each other. There should of been no confusing as it was two totally different and the woman confirmed the order was cancelled. We rang back approx an hour later and they said that the driver was on the way to the delivery but had taken the wrong slip and to let him know and he can ring his manager with the correct ammount. Then we rang back a half an hour after that they said they tried to ring us again (which they had not) about our order. We said that we want the delivery and they stated they will be with us shortly they are just getting in touch with the driver. We rang back a further 15 mins later because there was still no delivery.

We cancelled the order and went to pizza hut.

Total...

Pizza was really great, everything else was awful. Chicken strips barely cooked very pale and floppy, had to throw them away. Garlic bread had cheese and sauce on 1 slice, the rest dry and tasteless - toppings really need to be spread out better. Chicken poppers again under-done, cats wouldn't even go near them and they love chicken. Considering this was £45+ AFTER a 30% discount that's quite shocking. Wouldn't order from here again, maybe just a pizza as everything else just needs binning. Cooks need to learn to leave things to actually cook, wouldn't mind it took that long to arrive it had more than enough time...