Mossla — Restaurant in Tendring

NYE fun. Food was fine, fairly standard curry. What was lacking was the service. Turned up for my 45 mins collection as instructed, was told it was nearly ready as I paid over a hundred pounds for my order, and then waited for half an hour. When my food finally arrived I wanted to check it was all there. The front of house man kept asking me to leave and do it at home, and if there was something missing he’d have it delivered as he had loads of drivers. I explained that I’d driven a while and waited a full hour, so wanted to make sure I had all my food. He attempted to get me to leave three times. It then transpired I was missing a chicken dish. He got annoyed that I didn’t now which one, even though I explained that they weren’t named so I could just see I was missing either my balti or Manchurian. He then told me to leave again, work out what was missing at home, and then he’d have that delivered. What a ridiculous thing to say when I was stood there. He then inspected them and said I was missing the balti. I waited a further five or so mins for them to make it. Upon arriving home and dishing up it became clear the manchurian chicken was missing, and I had two Baltis. We just ate them instead. Many people would have just been hurried out by this person, as he tried to be insistent on me not checking it there, despite being happy having a number of us sat there for an hour waiting for our food. I imagine if I’d got home to spot it missing, then rung, I’d have been waiting until 2023...

Ordered a meal, ordered two mains, two rice, two Naans, a portion of samosas and a couple of poppadoms. Order came to a little over £40 seemed a little expensive so we checked the online menu as we wondered if something else had been put onto our order.

The order didn't add up according to the menu so we rang up and asked. They stated they had charged us about £4 for two dips that come with the popadoms which we hadn't asked for or been told half of which comes free with the £4 samosas anyway (usually free with popadoms from most other restaurants).

They had also charged is £9.50 for a chicken tikka massala (wow), online menu states £7.50.

Staff and manager were incredibly rude and accusationary, we asked to cancel our order more due to the response rather than the cost/mistake. Instead of offering an apology told us "to check the menu prices first before ordering" despite knowing the prices on the menu are wrong and adding on items not asked for.

They said they couldn't cancel the order as the order had already left (we were told an hour for delivery it had been about 15 mins) and instead offered to knock £5 off the amended bill. Would rather of just received an apology and decent service.

Food was OK to Good, my Ceylon sauce was really nice but the chicken in both dishes was dry. Popadoms had been decimated and the bag was leaking. Portion sizes are below average especialy for the price.

Wouldnt order again due to the poor...

I'm not sure who is writing these reviews but we've just finished what was a really disappointing meal from Mossla. It was our first order and we had high hopes, but our meal was awful. Flavourless, not fresh tasting. I am pretty sure it was all reheated and even so, arrived at our house lukewarm. We ordered the Kashmir chicken and the Badami chicken, a prawn Korma, two naan and poppadoms, okra and Aloo Gobi, two lots of rice. All that came to £50 of our hard earned money. 😔 I hate to leave a bad review, especially in times like these, but the meal we just ate out of hunger took an hour to arrive and was not worth the money. I would hate to think that anyone else was wasting their hard earned cash on a treat that wasn't a treat at all. Wish we could have...