Vauxhall Inn — Restaurant in Tonbridge and Malling

We had a family meal booked for our mums 60th birthday this Sunday 10th November. The service was perfect. The team and front of house staff were attentive, polite, professional and welcoming however, the food was the most disappointing meal we had ever had out. The turkey on the roast dinner was nothing but cheap processed jellified, tasteless watery slop, bland and just mush!. The pigs in blankets well, the sausage was so cold and the bacon it was wrapped in was so dry and you couldn’t even bite into it. The cauliflower cheese well, again frozen, floating in a watery sauce, which had no cheese whatsoever so ever - it was literally like a flour and water mix and resembled wallpaper paste it was Just vile. When the food was served to us some dishes had to be sent back as was stone cold. The cod and chips my daughter had was vile, again the fish fillet frozen in the middle , the batter raw and running down her chin, the only edible thing were the chips, even the mushy peas were all dried up and not fresh. My son had the child’s pizza, literally a microwave pizza, have had better from aldi! The dough wasn’t cooked/reheated through - and was soggy and wet. I complained to the manager Hayley, who was wonderful. She went above and beyond to apologise and rectify the problem as best she could, Agreed to take the food off of the bill, and offered us complementary deserts by way of apology as she knew this was a special occasion and the meal was completely unsatisfactory. One problem we could’ve probably accepted but every single element to every meal presented was just awful! Hayley and the team are wonderful and a credit to the company, I run a kitchen and have done for 7 years and I know that everything served was frozen food literally reheated , pigs in blankets pre cooked and kept refrigerated just to be heated up. The leeks may well have been the only thing cooked fresh on the day. Possibly the parsnips too, but that’s about all!! The chef needs some serious training or better still, sacking! Again I can’t emphasise enough how much Hayley went above and beyond to rectify as best she could. She was wonderful and deserves some recognition from the company for having to deal with this sort of thing, I could tell we were not the first and we certainly wouldn’t be the last....

We were seated at our booked table and just left, no one explained how to order or took a drinks order after 20 minutes my husband and son went to the bar to order drinks and we all tried to download the app. There was no signal and the WiFi wasn’t great but some of us managed to order our food on the app my daughter and her partner wanted their burgers plain and no option for that on the app so they went up to the bar to order with my other daughter who is coeliac and was told she needs to order from A member of staff. When at the bar they were told they are not sposed to order from the bar it is table service 🤷🏻‍♀️ now baring in mind we hadn’t had anyone come over to our table since being sat down (now 30mins ago) we didn’t know this. They were allowed to order at the bar apart from My coeliac daughter who was told she needed to order from a waitress! I managed to find one and asked her to come over to take the order 10 minutes later she still hadn’t come over so I found another waitress who came over straight away. Now the first food ordered came out about 30 mins after ordering which is ok, the other 5 of us were waiting over a hour for our food to come out! Most of the food was nice but my youngest daughter’s pizza was burnt. The manager was serving food and we raised or complaints with him but his excuse was he had only been open 3 weeks and it’s teething problems and no offer of any compensation! About 20 mins after the last person finished some of the plates were cleared then another 10 mins for the others to be taken. We got to the restaurant at 7.30 and at 10.20 we were asked if we wanted to order desserts (the first time anyone came over to our table to take any order) which was met with a no we definitely do not! We ordered all our drinks from the bar or off the app no one ever came over. We had to go to bar to ask where our food was after 55 mins of waiting and that’s when the manager came over. It was sposed to be a family treat meal out for Father’s Day but apart from the company of our 4 children and their partners/friends it was a disaster from Start to finish hopefully the manager gets it sorted soon as it is a stunning building and most of the...

Very disappointing experience… Booked a table for four persons, for a Saturday lunchtime meal. Whilst we were choosing from the menu we ordered our drinks. Us gents ordered two beers and the ladies had wine. Before I even tasted my long awaited beer (Stella), I noticed that the beer smelt mouldy and was off. I spoke to our waitress and advised her that the beer was off and was told that she hadn’t had any other complaints. She took the beer away mumbling, making out that I was complaining about nothing. So I ordered a different type of beer (Perroni) one that I usually wouldn’t drink. But now I had that dreadful taste in my mouth. Our food soon arrived and it was completely ruined, all I could taste was the gone off beer. Not to mention that we were served french fries instead of chips and the Burger bun was burnt. As (Perroni) isn’t my first choice of beer I then ordered a Pint of (Fosters). Once again as soon as I smelt and tasted the beer I knew it was off, again! Surely the staff should be checking the quality of the beer?? This is basic hygiene and quality control… This time I let everyone on the table smell the beer and they all agreed it was off without even tasting it… A lady member of our party called a different member of staff over and informed her that the beer had gone off. This time the waitress advised us that they had received complaints at the beginning of the week and that they had a company come in a clean the pipes. Clearly this didn’t work!!! We usually all have desserts, but due to the fact of the extremely poor service and the fact all I could taste was the gone off beers, we chose to settle our bill and leave. When paying I was asked was everything okay. Clearly our Lunchtime outing had been ruined! So I said No and she still continued to just take payment… and didn’t offer to send a manager over. All in all a...