Lamb & Flag — Restaurant in Wales

Nope. I'm only going to review my own personal experience with Lamb & Flag, I get it that others may have had a great experience here (we checked Google maps beforehand and read some good reviews) however that was not the case for me and my family. After a week camping in North Wales, we searched for a pub on our route home that served food and had amenities for children, in this case a playground area, which was tired and had two slides and a rocking horse that was it. The booking was automated via telephone, no worries about that. We arrived on a Wednesday at 6.45pm for two adults and three children to what seemed like a busy pub with plenty of seating. We ordered on the scan code which directed us to a webpage. After putting most of the food on there, it froze so we had to repeat the process which was kind of annoying but whatever, we did it again and the food was ordered. We waited about 1 hour 15 minutes for the food to arrive and only after we asked a member of staff where the food was. At this point the pub wasn't so busy, we saw around three or four other families eating - next to us was another family with kids who ordered before us and all food came out except for one of the adults. They had all finished their meals when the final plate for them came out, so he was eating alone... Now, with three hungry children and after over an hour wait, the food arrived (we didn't get an update to why it was late during our wait or an apology for the wait itself). The kids meals on the menu stated that it came with carrot and cucumber sticks. They arrived with just carrots, roughly cut and too much of them, like it was substituted for the cucumber. Anyone with kids knows that cucumbers are the best, when there was none the kids kicked right off. One of the kids had gammon, the other had chicken strips and the last had pasta. The gammon was alright to be fair, the chicken strips there was only three, cooked from frozen small nuggets the type you get from Iceland. The pasta (for our two year old) came out scolding hot in a metal serving dish so spend five minutes cooling it down for the lad. Onto the mains, the wife had sirloin and ordered peppercorn sauce and got gravy with added (additional cost) mushrooms where she got about five button ones for like 2 quid odd extra. The steak itself was one third grissle. I had the mega meat platter. Felt like the steaks (ribeye and sirloin) were the end of bag cuts and was unimpressive. Four over cooked sausages and two half breast chicken fillets which had the weirdest texture, possibly cooked from frozen however I dunno but it didn't feel fresh. This was my personal experience with this place, maybe it was a bad day with a lack of staff, again I dunno but would definitely not recommend this place as the experience was a bad one. All this for 90 odd quid, it's...

Edit: I cannot reply to your response as it does not allow me to. My friend spoke with you and complained, not myself, but I paid for the meal. It should have really be refunded, in my opinion, but my friend said she'd already complained so I didn't waste my time complaining again. It was a huge waste of time and money and I really was shocked that you forgot one of the free desserts you offered us. The 2 you remembered were very good. I actually wasn't going to leave a review, as I really do hate leaving negative reviews but I received emails from your pub which ask you several times to please leave a review... so that's what I did. It didn't say "please leave a good review" and I do not wish to leave a dishonest one. Prior to leaving a review, I did read your other reviews and there are multiple reviews on how bad the food - Sunday roast in particular- is and how slow the service is. Your response is always that you will endeavour to improve but this clearly hasn't happened. Many people can't afford many or any meals out and at the price I paid, I can't, in good conscience, advise anyone to eat with you. I have worked in catering for many years and it's honestly quite an achievement to screw up basic food to that degree. Below is a photo of the £9.99 nachos, video of the Yorkshire pudding and one of the nice dessert. We were so hungry, we didn't photograph main meal. Best of luck and I really do hope you can improve.

We were told there was a 50 minute wait for food both when I called and when we came in. I ordered some £10 nachos to share that looked lovely on the menu but had so little topping on them it was ridiculous, they were also missing jalapeños. Our main meal took over an hour and a half to arrive. The chicken was flavourless, the beef was incredibly overdone. We had to ask for horseradish 3 times and ask for gravy which didn't come with our roasts. I then had to ask again for vegetarian gravy as they brought us meat gravy and didn't specify and I am vegetarian and was eating a vegetarian roast. The Yorkshire puddings were so burnt and inedible it was almost funny. We complained and got a couple of free drinks and desserts. Waited half an hour for our third dessert that never arrived and then had to leave. Staff were friendly and nice but food and service was shambolic. The server came over multiple times with food and never took any empty plates or glasses that had been on our table from the previous customers. I spent over £80 on 3 meals, a ridiculous starter and 4 drinks. Absolutely shocking to be honest, I'm so upset I wasted that amount of money on what should have been a treat. The cat enjoyed...

We have just spent time at The Lamb and Flag. To start we won't just write a few words or sentences with a vindictive standpoint like a few other reviews on here but write as objectively, balanced and fairly as we can..

Must be our 5/6th visit over the years. Recently placed under new management with new a Manager/s.. This place needs a load of work in its appearance and food offerings. The outgoing Landlord unfortunately has let the place slowely slip in decor and general curb appeal. All well, with the new guys in charge (Ashley and Daniel) things will slowly improve.

But for now, unfortuantly, there are a lot of basics below where they should be. For example dust in the rooms - obvious areas fine but when we took down the overnight bag from above the wardrobe we were showered with dust, and on top of TV etc etc..(and were not hunting for it!)

The rooms have been re painted and new mastic around the bath, but the shower mixer was completely loose and the shelf on the wall in the bathroom was about to drop off - not sure why not sorted when painted but anyway...The outside is bland! Get the hanging baskets back out (not enought time this year perhaps, get that but perhaps for 2024..) it look less harsh. Get the pergola and decking painted too!

Daytime/Evening menus had no branding and were simply laminated plane pieces of paper with black text with an uninspiring menu to say the least - we ate out both nights as had a bad feeling / 6th sense was saying 'no'. Breakfast is way overpriced, no bacon, no option for how we wanted our eggs and no price on the menus..! £19.50 charged for very mediocre food is not on.. Regardless of hotel grade these are basics!!

BUT this place has only been under new management for 2 months after a rocky decline so I know these guys can and will turn it around. Marstons also need to take heed and give The Lamb and Flag a healthy budget asap to get on top of the basics and clear maintenance issues and move to and beyond just acceptable and modernise! Don't allow thr L and F to go to rack and ruin! We will be back here at some point as love the area so much but won't be until its back on form.

As always the Rev James was on top form and all the staff super friendly!(very happy to take the sparklers off the pumps).

We feel Ashley/Daniel can really take the pub forward back to and beyond to what it once was! Onwards and...