Llechwen Hall Hotel — Restaurant in Wales

When my husband and I first viewed Llechwen Hall as a potential venue for our wedding, we instantly fell in love with it. The breathtaking views, coupled with the hotel’s blend of classic charm and modern style, made it clear to us that this was the perfect place to celebrate our special day. The beauty of the venue was simply undeniable, and we were thrilled to book Llechwen Hall as our wedding venue.||However, our planning experience with Llechwen Hall was a mix of highs and lows. While there were many positive moments, we did encounter some challenges, primarily due to miscommunication caused by a turnover of wedding coordinators. Unfortunately, this led to some frustration as we found ourselves having to repeat details and discussions that had not been passed on to the new coordinators. For example, from the beginning, we had discussed and stated the importance of having a spacious room for the morning of the wedding to accommodate all of our bridesmaids, myself, and our mothers. As the wedding date approached, we discovered that there was no record of this request, and all the larger rooms in the hotel were already occupied. This was a significant source of stress and disappointment.||Despite this setback, we must commend Megan and Rachel for their efforts in securing the Llanfabon Suite for us on the morning of the wedding. They went above and beyond to decorate the room beautifully, allowing us all to get ready together, which was truly appreciated.||One particularly concerning incident occurred when we called the venue to make a payment towards our wedding. Shockingly, we were told that there was no record of our wedding being booked at all. This was incredibly alarming, especially considering that by this point, we had already paid a substantial amount toward the total cost. After a tense conversation, it turned out that the receptionist had mistakenly been looking at the wrong year. While this was eventually resolved, it caused us considerable anxiety, raising doubts about the venue’s attention to detail on even the simplest matters.||Fast forward to the evening of our wedding, and unfortunately, another issue arose. Toward the later part of the night, I (the groom) ordered a pint at the bar, only to be told that I was not allowed a glass and could only have a paper cup. As you can imagine, a pint in a paper cup was frothy and undrinkable. Frustrated, I expressed my displeasure, stating, "This is my wedding," and a member of our wedding party rightly pointed out that after spending so much on the event, the least they could do was provide a proper glass. It was only after this that they finally gave me a glass, but this should never have been an issue in the first place.||That said, I want to emphasize how grateful we are for the support we received from Megan, our final wedding coordinator. Megan was amazing—helpful, kind, and truly dedicated to making our wedding day special. She turned what had been a stressful planning process into a positive experience. If only we had her from the very start, many of the issues we faced would likely have been avoided.||We also want to extend a heartfelt thank you to Emma, the incredible lady who managed everything on the day of the wedding. From the ceremony to the room turnovers, Emma handled everything with precision and care. Her regimental timings and efficiency made us feel confident that our day was in the best hands. She truly blew us away with her professionalism.||Despite the challenges we faced during the planning stages, the day of the wedding itself was nothing short of amazing. Everything came together perfectly, and the day ran so smoothly that we could simply enjoy every moment. The food was particularly exceptional and left a lasting impression on both us and our guests. The starter of tomato and red pepper soup was deliciously flavorful, setting the tone for the meal. The main course, a beef dinner, was absolute perfection—the beef was stunning, tender, and flavorful, the vegetables were cooked to perfection, and the roast potatoes were to die for. We received numerous compliments from our guests about how much they enjoyed the food. The evening buffet, a “chip shop” style selection, was everything we hoped for, with guests once again commenting on how nice everything was.||The ceremony, the food, and the kind and helpful staff all contributed to making our wedding day unforgettable. The beautiful venue, with its stunning views and unique charm, added a magical touch that made our special day...

We’ve just returned from a one-night stay at Llechwen Hall Hotel, having booked a Premium room that was advertised as offering an extra touch of indulgence for a luxurious experience.||At first glance, the room appeared lovely—bathrobes laid out to set the tone for a relaxing stay. However, it quickly became clear that the room didn’t quite live up to its luxurious promise.|One of the bathrobes had deep, ingrained makeup stains around the collar, suggesting it hadn’t been properly laundered after the previous guests. The contrast between the stained robe and the clean one raised concerns about whether the robes had actually been washed since the previous customers visit||I went to reception to report the issue and was met by the night staff, despite it being only around 5:30 PM. The receptionist said she would try to contact someone to replace the bathrobe. I mentioned that room services were operating in the Coach House, where we were staying, and she asked me to speak to them directly to request the replacement.|I also raised concerns about the bathroom, specifically the presence of foul-smelling water, slime, and visible mould behind the plastic trim where the bath meets the tiles. The trim was defective, and I requested that someone inspect the issue. She assured me that she would contact the Duty Manager to come and take a look.||No one came to look at the Bathroom before our Dinner at the Restaurant, whilst we were having a dinner, the restaurant manager came over to see if everything was ok with the meal, which it was, everything regarding the restaurant, the food, the waitress (Molly) was superb. I mentioned to the restaurant manager the issues with the room and how I had been let down as the duty manager was supposed to be coming to see out room in person, it turned out that the restaurant manager was the duty manager that night but no one had contacted him over the issue, after I showed him the photos he immediately offered to change rooms for us, as we were only stopping for one night we didn’t take this offer but he said he would speak to the Room manager at Handover so she could look into offering some sort of customer recovery in any way, he then took off the price of the wine we had as a goodwill gesture and I was told to speak to the room manager when we went to check out in the morning.||At checkout, I mentioned our room number, but nothing was acknowledged. I brought up the issues we had experienced and referred to what the Duty Manager had said the night before. However, the Room Manager dismissed it, claiming no one had spoken to her. I repeated the concerns, but again, I was brushed off as if nothing was wrong.||Although she appeared professional in her business attire, that’s where the professionalism ended. At no point did she engage in a meaningful conversation to understand the situation. She simply stated that the balance had been paid on my card and thanked me—an approach that felt completely unacceptable for someone in a customer-facing role.|As the Room Manager, I would have expected her to take such complaints seriously, especially given the nature of the issues: the stained bathrobe, mould and foul-smelling water in the bathroom, a soiled chair back, and table legs that looked like they’d been chewed. These conditions were far from the standards promised in the room’s description and reflect poorly on the hotel’s reputation.||The rest of the hotel was lovely and well-presented, but unfortunately, the room we stayed in—and the experience with the Room Manager—told a very...

Stayed here for an overnighter for a weeding. The receptionists told me I conversation they had 176+ weddings booked in for the season, and that is the problem I think, it’s basically a massive money maker and a conveyor belt of a wedding factory/hotel. I’m told the bride didn’t have a room ready for her on arrival!

I had a look around the site before the ceremony and the deck (outside the Marquee) was covered in leaves (bear in mind this is spring) there were some Ivy berries all over it and also a discarded tissue over the decking area. I asked in them if they wouldn’t mind cleaning it they did a half arsed job of it. Considering it’s a wedding I thought it was poor standards.

Car Park:

The pathway leading the bride runs through the car park and it’s covered in ankle breaking aggregate (stones) which in heels I imagine is difficult to cross.

The Restaurant has a very tired, torn and worn out looking seating. But the breakfast in the morning despite supposedly open from 7 wasn’t ready until easily 9am was good. I thoroughly enjoyed it.

The Bar/Lounge is a small and well presented area, and excellent coffee despite running out of beans in the Sunday morning. 🤷🏼

Marquees:

The marquees they use for the wedding was fab, bright spacious a great function room, but someone from the night before must have vomited because all the way through the wedding that’s all I could smell at my seat on my table so could my wife. Poor housekeeping.

Our Room:

Very comfy bed, but despite notifying the hotel of my daughter staying the cot/bed wasn’t prepared nor was the bedding for her? I asked 3 times for it to be sorted as she is 5YO and usually in bed by 7pm, just rude in my honest opinion. Mould in the bathroom but a big bathroom and deep bath, with out 4 poster room. TV wasn’t tuned in so no tv service either. For £175 a night I’d expect more and feel disappointed.

I think this place has potential, great views & a good venue for the Marquee & Some rustic old world charm. The car park needs money spent and the furniture needs updating for the restaurant as I mentioned… Rome wasn’t build in a day and this is most certainly not it.

I feel the staff at the venue let us down and there is clear room for improvement in their training, and attitude. They appeared inexperienced, indifferent to your experience, put-out by basic requests that should have been met, and untidy. I would however like to mention Chloe? On the main desk, she was pleasant to talk to and helpful to me.

Would I stay...