Nantyffin Cider Mill Inn — Restaurant in Wales

The roast beef was absolutely topnotch and very reasonably priced. However, a note to the managers/owners: the ordering and serving of the food and drink was utterly shambolic.

The woman who opened the door to the three groups that had arrived early for a 12 o'clock lunch looked sullen and didn't see fit to greet the customers at the door.

When we got to the table, there was no wine list. It was only once it became clear that the staff couldn't remember enough about the wines to answer our questions about which country each wine was from that we were given the mini chalkboard wine list from the main bar. Our requirements weren't difficult, but difficult to achieve without a list.

We ordered one farmhouse pate starter, two roast beef mains and one roast lamb. The roast beef, as noted above, was excellent, all three of them; we never got the roast lamb.

In fact, the main course was to our table so quickly that we didn't get the pate starter, either.

We did get the wine, but it arrived at our table after the food did, and it was the wrong wine. So, the lovely Argentinian Malbec that we finally got was being poured a good five minutes after the meal had been served, rather than five to ten minutes before.

A lovely meal marred by subpar service that could easily be fixed by some clarity as to who is responsible for serving...

Me and the 2 kids came in at around 8.15pm to be told that there'd be around a half-hour wait for the food. We hesitated a bit but then decided to stay since we were already there and didn't fancy driving all the way back to Crickhowell. No one came to hand us a menu, so I eventually fetched one from the bar and we chose what we wanted to eat. I tried to make eye contact but the waitress was very busy. I overheard her saying to people at a neighbouring table that they only had 3 chefs in the kitchen and were apparently caught out that it was so busy (it was Bank Holiday Sunday...!) When I finally got her attention to tell her that we were ready to order she said, just a minute, I'll get the manager. He took another little while to arrive, only to tell us that they couldn't take our order for another 10 minutes (he didn't specify why?) so I said, well, how long would we have to wait for our food after they take the order and he said, another 30-45mins. At this point we left - we'd been in the place for half an hour and I had two young, hungry children with me. Very disappointed. If they can't handle serving people, fine, but to have us sit there for that long only to tell us they couldn't really see to us...

As soon as we walked in we weren’t greeted despite waiters walking past us so we were just stood near the door wondering where to go. We approached a waitress clearing tables after being stood there quite a while and she went to ask someone else if it was okay for us to come in (even thought I’d already rang to ask if it would be ok and booked a table and let them know this) we both ordered pork belly and mash which was quite nice but you had to pay an extra £3.50 for some veg to go with it. When the veg was brought to us the broccoli was quite soggy and turned up in a boiling hot dish at the end of the table so when I picked it up I burnt my hand as the waitress failed to tell me it had either just come out of the oven or microwave. No one came back to check on us and she already walked away before asking if we required any extra sauces etc. We also asked a member of staff for the wifi as we are visiting the area and wanted to plan our day and had no signal. All we got was ‘we don’t have it’ and another member of staff walking past said it isn’t for the public. Overall, overpriced and the staff need training. I don’t think it’s their fault as they seemed fairly young and they need to be trained on...