Piercefield — Restaurant in Wales

This is my local and I'm not one to usually leave reviews however I felt I needed to in this instance......I appreciate the pub has got new owners however they have known for long time now that pubs are back open in Wales from the 26/04/21 and will be able to serve outside so you would think they would of gone above and beyond to make a good impression as it will be mainly locals from the village coming over for a drink....Honestly it was quite embarrassing after my experience last night.

I got told upon arrival at 7:55 pm they were not doing food then a member of staff went to the kitchen and said they were doing food and we were given a menu and sat in the garden to wait to be served.

There is no menus outside, no clear instructions on how to order food, ,no QR code on the tables and old paper menus which were the same menus from the last owners before with scribbled out items that weren't available or sold out..... I was a bit confused on actually how to order etc and didn't exactly fill me with confidence not to mention the multiple tables still waiting for food and a table saying to us " If you want food id order a takeaway its taking that long"

After 20 minutes I got bored of waiting for someone to come and take our dink order so I went inside to enquire at the bar and got told " We're not doing food the kitchen shuts at 8 you should have been told"......

Someone then begrudgingly did take my order for food and drinks and we sat in the garden and waited.. and waited...and waited then finally our drinks came out 35 minutes after our arrival, then our food over 1 hour upon pour arrival.

The food in fairness ( Fish & chips) was what I was expecting and couldn't really fault the food but the service from start to finish was absolutely diabolical and quite frankly just embarrassing.

This is the only pub in St Arvans and mainly relays on business through locals of the village, and its just sad to see how bad the operation is and how poor the service is, you would think that the government told them the night before that could open due to the poor communication and service.

It was an absolute embarrassment you would swear its run by 13yr...

Visited Piercfield for Sunday dinner, yesterday 07/07/24. We travelled up from where we live at Barry Island as our previous two visits earlier in the year for Sunday dinner was 10/10! We arrived 14:15pm and the pub was empty!! A couple sat outside with a drink. We asked the very young waitress, if it had been busy and her reply was, No! Yet, when I phoned to book, the girl said she could only fit us in for 14:15pm, strange as it had never been full!! My husband ordered Beef and I ordered Turkey. We waited approx 15 mins for our dinner to arrive. My husband had beef, stuffing, yorkshire pudding, roast potatoes and mash potato with hardly any gravy. Everything was really soft, even the yorkshire pudding was all soggy. I had the same but a turkey dinner, mine was swimming in gravy. Again it was all really soggy. A very small dish came with carrots, cauliflower and broccoli. The whole dinner, looked and tasted, as if it had all been cooked and reheated, in the microwave!! The dinner looked and tasted awful. Both of us left most of our dinner!! There were 2 young girls and 1 young boy working. Didn't appear to be any management around, when I enquired!! We complained to the young girl when I paid for our meal. I enquired if there was a new chef, she replied, "yes". There was no management to complain to, therefore I paid £12.95 for each dinner!! I think it is very unprofessional to leave 3 very young people, in charge of a pub, especially for Sunday dinner!! Please, anyone thinking of going for Sunday dinner, DON'T!! I will never visit this pub again, under this management and will certainly, warn my family and friends, to definitely avoid this pub!! Plenty of other pubs near Tintern Abbey, to visit and have Sunday dinner...

Hi Kim, In response to my review, I would just like to clarify a few points. Yes, I agree it's great to see youngsters working and earning a wage, as you say, many their age group do not. We did not have a problem with the young staff. The girl who took our order and served us on Sunday...

We were escorted to our table by I assume was the landlord/ manager who was quite pleasant etc. I envisaged having just a pie chip veg main but was tempted by the lunch menu which stipulated that although a smaller plate, the option of a starter could be had with a reduction of £2.50!!!! We both ordered tomato 🍅 soup and a small fish chips etc and gammon. After about 10 mins then waiter came back to inform us that the soup was in fact potato and leek 🤮 I personally don't like that option and was considering just having a pie chips etc from the main menu. Young chap(waiter) chips in (sic) and recommends a prawn cocktail.ok yeh why not!!!! Starters arrived and after tasting my partner's soup I'm assured I've made the right choice. It tasted earthy....like potatoes 🥔 The prawn cocktail though nothing to write home about,was however edible. After this event we had to wait approx 30 mins for our mains in an almost empty pub? The young chap was continually offering apologies for the wait and finally said that the cook had gone somewhere and forgotten about our food. Eventually the dishes were served and because we were hungry were eaten. However the cuisine doesn't stand up to the impressive menu,ie pierce field name emboldened etc The chips appeared to be oven chips and my fish had been overcooked,the gammon appeared to have been cooked with a blowtorch. Any way after more apologies young chap then ran up our bill!!!! It would seem that the prawn cocktail was not subject to the discount and cost £5.99 ? So if you want to spend over £40 on a tasteless overcooked mini lunch then the piercefield is the perfect place to do so. I reckon young chap was on...