Red Rose Indian Restaurant & Takeaway — Restaurant in Wales

We regularly order a takeaway from Red Rose on the quieter nights and are always impressed! We had booked a table for 6 people this evening and it just felt chaotic. We had to ask on 3 separate occasions to order our food, drink orders were a constant confusion as the servers wouldn't write anything down and we felt we were waiting for far too long. There was shouting across the restaurant from one server to another. I completely understand that it was busy, but we were never checked on, and we only really managed to order drinks as they were clearing tables from a previous course. Beyond this, the food was incredibly good, but I think it was at least 1 hour and 45 minutes after our table time until our mains arrived. Generally really poor service, and to top it off, we were asked by a server for tips at the end of our meal. I paid for the table (£170 in total) and was responded with "no tips?" We were go smacked! Such a shame from a usual good...

I ordered a meal for my mum and I for mother's day as an early treat but a few minutes after placing it the order got cancelled. I phoned them to find out why that was the case and apparently there were road closures stopping them from coming here so I had a look at the journey from them to us and there was nothing stopping them at all.

After having a look I phoned them back to tell them that there isn't an issue with road closures but I got told that they were then busy. We said we were happy to wait so he said to give a call back in 10 minutes. 15 minutes later we phoned them back and oh what an absolute shocker, another excuse.... this time even worse! We got told that the "drivers couldn't be bothered" which is why the order was originally cancelled.

I'm honestly appalled at the lack of customer service this place has to offer. I'd suggest not wasting...

Ordered via Uber. The order took 2 hours to arrive, the ETA was 20 minutes (I live 15 minutes away). Once the food arrived it was stone cold, the lids were not secured properly, the inside of the bag and the containers were covered with and leaking oil, and missing parts of the order. Really really upsetting, as in the past I have enjoyed this restaurant.

The phone number attached to their Uber account does not work.

They also changed the Korma recipe? It tasted closer to vegetable soup than a korma... the chicken was tough and dry.

I wouldn't have minded the oil all over the bag or the extremely long delivery time had the food just been hot but it was disgusting.

UPDATE: upon emptying the curry out, we found PLASTIC in the sauce. Looked to be packaging of some sort, a really lovely ending to this terrible...