Susan's Coffee Shop — Restaurant in Wales

Probably one of the worst cafe experiences I've had. Especially for here.

Firstly, I asked 3 waitresses to clear and wipe down our table from the previous occupants. A waitress finally came and took the plates but didn't wipe the table down.

We waited for 40 minutes for our 3 breakfasts and a children's chicken and chips. I asked for an estimated time and the watched the waitress go into the kitchen and check the tickets. I could see that there were no meals ready.

Another 5 minutes passed and our breakfasts came out (missing a sausage on one). 5 minutes later I had to ask again for the children's meal. That then came out another 5 minutes later steaming hot. By this point it was clear we had been forgotten about completely.

The waitresses apologised and asked us if we wanted complementary drinks. We accepted and then proceeded to eat our food for the next half hour with no sign of those drinks. In the end we left.

So today we paid £40+ for terrible service and by the time I'd got round to eating...

This place used to be excellent and we've visited weekly (at least) since opening.

Unfortunately the last two visits have been pathetic.

Maybe a victim of their own success?

I've just paid for two portions of scrambled egg, two bacon and a sausage. I'm not eating carbs.

In order to speed up service of the 'standard' breakfast it's quite clear that they pre-fry the eggs (evident from my wife's food, and the tables around me.) Remarkably they never scrambled 4 eggs as per my order, they simply mashed up some of the pre cooked fried eggs and shoved them in the microwave. No way was there 4 eggs (2 portions of 2) like I'd paid for. They resembled a type of nuclear fallout.

The bacon (again 2 portions) was tiny, and way over cooked. More like 'essence of bacon.'

The sausage, (butchers, well done for not serving catering sausage) but must be 80% fat.

The place is busy, I'm most likely in the minority, but if I ran this place I'd be seriously upset about what's just been served, especially at this...

Been to Susan’s on a number of occasions and in the past the food has been very good however on this occasion it was very poor. We had the full breakfast and eggs Benedict, both were luke warm/cold and parts of the breakfast were undercooked. We waited nearly an hour for the breakfasts to arrive and yes I realise it was Christmas Eve and it was busy but, keeping food warm/hot is not hard. I mentioned this to a staff member as we were leaving and she said if I’d mentioned it we could have had another breakfast (hot) however we did not want to wait another hour! I was not looking for a refund or discount on the bill, and we didn’t get one, so wasn’t disappointed by that! However we won’t be coming again which is a shame as it’s been a nice place in the past I’m not picking on this place in isolation as there are other establishments we don’t return to. Front Staff are pleasant and friendly and do a good job, let down by the...