The Berwyn Arms — Restaurant in Wales

We pass the Berwyn Arms when using the A5 through the mountains. This establishment is in a very picturesque location and we have often considered stopping on our journey to eat here. As a historical building and advertised as recently refurbishment, we decided to stop for lunch. The courteous staff and spectacular views raised high expectations about enjoying a pleasant meal. When enquiring about the menu, which was being viewed by other customers at the time, a suggestion was offered, which sounded appropriate for a mid journey stop. We decided to eat in the dining room and found a table overlooking the valley. Time passed and we began to note that customers with later orders had received their meals. However, as we had no time schedule, we were satisfied to wait, and when staff reassured us the food would be arriving soon, said it was not a problem, thinking that the outcomes would be good. However, after another 10 minutes or so, raised voices were heard from the nearby kitchen, which we ascertained to be kitchen staff complaining about our order. We were both dumbfounded by the comments but continued to wait. Finally, our meals arrived, each comprised of: a small overcooked piece of salmon, two small potatoes cut in half and a small selection of coursely cut cucumber and one tomato with two small pieces of lettuce. Apart from the minimal size of the portions, the presentation lacked any finesse, and resembled that of a nursing home or canteen style in appearance. For the prices charged, no aesthetics or care in meal appeal had been employed. When expressing our disappointment, we were told the situation was partially our fault as this meal was not on the menu, although it was suggested by the staff member. Having since read other reviews for this establishment, there seems to be a common theme referring to the very small, basically presented, and therefore, overpriced meals. With otherwise, so much potential here and with initially high expectations of some level of fine dining, as a customer giving feedback, maybe this establishment should consider the points raised about their standards in the kitchen, as expressed 3in this and...

Absolutely incredible food, what a find in North Wales! Have already recommended to friends who might visit. The food is fabulous, tasty, truly a great gastro pub with very high quality food and presentation. How this place doesn't have at least an AA rosette I don't know! We had Korean bbq chicken wings to nibble on which were delicious and crispy, followed by pork belly bao buns and delicious pigeon breast for starters. For mains we had the ox cheek and the Thai style sea bass. I wasn't expecting such a delicious Thai dish and wouldn't normally go for this in a pub but it was delightful. The food had so many elements and textures that brought it together in a fantastic way. For desserts we had the passion fruit popsicle and the chocolate brownie. The passionfruit dessert was a work of art and very tasty and refreshing. The brownie was very good and I opted for banana ice cream with it instead of salted caramel which was amazing, tastes like it was freshly churned on site with real banana rather than the average rubbish you might get from a carton with artificial banana taste. The only thing I didn't enjoy was the miso caramel sauce as it overpowered the brownie and tasted a bit alcoholic. Overhaul, one of the BEST gastropubs we have ever been to and well worth the trip. Will definitely return when next in the area. The icing on the cake, it has fabulous views overlooking the valley below, stunning scenery and you can eat outdoors with good weather and...

Popped in for food on a journey back to Anglesey from Birmingham. Showed to our table by a very pleasant young waitress . Ordered food from a young g man at 6.50pm - lots of other diners ordered and received their food , we waited. The young man approached us to ask if we’d ordered food - we told him yes we ordered from you half an hour ago- he didn’t return to our table instead scuttling off each time he neared our table. I managed to say to him as he went past our table did you find our order- yes and he went very pink as obviously embarrassed. Never once did he apologise for his mistake instead leaving it to the young waitress to sort out his mess. She couldn’t have been any better to be honest she was being run around as the young lad was obviously out of his depth and she was left to pick up the pieces. Apart from him looking very scruffy he was obviously unaccustomed to being caught out ! |We eventually got our food - it wasn’t what my husband had ordered from the menu for himself but after an hours wait he was too hungry to point out the error! The food was ok , not worth waiting an hour for . The young waitress apologised many times for our waiting time, never once did the lad say sorry , apologise nothing! Disgraceful behaviour and one I wouldn’t want to repeat in frequenting the establishment again. If the landlord wonders why there profits are down it’s because the waitress has to give away drinks to try and appease for the lads...