Well I used to go there a few years ago. Back then there was more variety on the menu and the food was so much better. The service slowed down as it took almost an hour to serve my table and we were told to hurry up with ordering.
My mother booked a table a few weeks ago for 7. When we got there we didnt expect to be seperated on two tables. These were the tables for around 4-5 people. It was too hard to merge the table and one side hardly talked due to the seperation.
The baristas were acting up, being very slow. I can understand work fatigue but this was just being lazy. The two baristas would talk to eachother instead of making drinks and one table had to wait around twenty minutes for a drink. When we were ordering they didn't seem to care about what we wanted in our drinks and randomly put them in there. There was one waiter who was male, who was being very friendly to all the guests and letting everyone take their time ordering and would engage with the guests but on the other hand there was a waitress who did nothing but seem intimidating, rude and she was unpleasant to be around, she was also one of the baristas.
We sat down on our "table" and as soon as we did this waitress was in our faces about ordering before this group of people who had been here longer. I rushed my decisions and so did my family. I'm not ashamed to say I enjoyed my starter, it was a bit spicy but everything was good. No mess ups here.
When we had our main course we were greeted by amazing effort and little to no effort of some plates. My brother and I ordered the Dyffryn burger which actually made us nauseous and made me feel light headed. The smell was high and gammy. My brothers meat was grey, actual grey. No colour at all. None of it tasted like beef. The bacon was like a rubbery substance which meant it was unfrozen incorrectly and tasted like actual rubber too! With my fathers meal he had order a medium steak, which looked ok. He wasn't served with the sides he ordered or the garnish. After he started eating it he realised it was raw, not medium. He finished it and there was literally blood on the plate. The steak wasn't set long enough or it wasnt cooked right. My step brother had a horrible effort with the pie. They rolled out puff pastry and cooked it for a bit. Now a lot of restaurants do this but the pastry was also raw. My uncle and mother ordered curry, the vegetables were raw and they only had curry sauces, not curry. My uncle had a bad stomach waking up this morning.
The desserts were pretty good. The brownies were dry though and were around 5-6 hours old. I ordered the honeycomb and white chocolate cheesecake. We had ice cream on the side which was quite chewy but at least it was better than the main course.
The waiter agreed to let us have the desserts free. I noticed we were charged for 4 desserts instead of all of them off. My parents went up to the baristas and started to complain about it. It took them around thirty minutes to decide to ask whats going on. They came back and said "we'll take the burgers off and two desserts." It was so pathetic honestly. I would honestly never go there again until it is like...
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