The Mill Bistro Y Felin — Restaurant in Wales

Poor customer service from the minute we stepped foot inside. Asked for a reservation for a Friday evening, abruptly told £10 per person deposit (even for a child!), no reason or T&C’s about the deposit advised. We nipped in for a quick coffee and cake the next morning (a few mins before 11am). Again rude and unwelcoming staff. There were two tables of people sat in with plenty of tables available, we were just told these were all booked for 12 or 1pm. Even after us explaining again we only wanted a quick drink (and cake) & wouldn’t exactly take over an hour to do this! We did manage to get shoved in the corner and got our drinks (and cake). We realised when the drinks arrived we had been charged £3 for a very small glass of children’s cordial! Having checked the menu this was wrong so had to ask for a refund from a grumpy staff member. At the same time we decided that this place wasn’t for us for our planned evening meal so asked to cancel our evening booking and get our refund back. Unhelpful staff again not wanting to refund us straight away saying not entitled. Did finally get it with the staff member who refunded us saying, ‘Don’t come here again’ I tell you what, we don’t want to visit such a horrid place, never have we experienced such rude staff!!! I would...

My experience was ruined when took my first bite of small bit of chopped potato that contained a rock which chipped my tooth. Accidents happen, and I appreciated that the chef came out to apologise.

However, what left a bad taste in my mouth (besides the rock) was getting to the till and after being reassured I wouldn't have to pay due to what happened but they still charged me for the drink I couldn't drink due to my newly chipped tooth and not wanting to put anything in my mouth. Given the injury, inconvenience, and now a dental costs, I expected a little more responsibility and empathy. Maybe it was too much to expect? But not really good enough in my opinion.

that is a truly pathetic response, it did occur (I have receipts and I can point to the bearded chef who came and spoke to me). Take some ownership,...

When Seiont nurseries was still open to the public, I used to love bringing my gran to look at the plants, picking up a few gardening bits and bobs, stopping in for lunch at the Mill.

Now that the nursery is closed, we're forced to go elsewhere for our plants (and therefore, the accompanying lunch), and the Mill has now become a very occasional visit as it rarely comes to mind. I think this is probably the case for a lot of old Seiont customers too; other garden nursery cafes are always heaving with customers, whilst the few times I've been to the Mill, it has been eerily quiet, with us as the only customers.

It's a real shame as this cafe used to be bustling with people. It's especially sad as the food here is delicious, and so much more interesting than the typical garden...