The Rhoswenallt Inn — Restaurant in Wales

I literally wouldn’t give this place even 1 star, beautiful pub, and overall lovely food HOWEVER… everything else is an absolute shambles. The owner is an arrogant drag artist, who not only sticks sly digs at customers, he also forgets this is a family pub.. putting his ‘act’ aside he needs to pipe down and have some empathy for customers who have spent between the table over £300 on food without mentioning we waited over 2 hours for. I by no means am one to complain, butttt after continuously asking can you advise how long it’s going to be as it was 8:45 at this point .. we were told ‘can’t you see we are busy’ with absolutely no apologies. There were numerous people leaving around us and requesting a refund. I completely understand this pub have just been refurbished and taken over by someone who is well experienced in the industry. When the demand cannot be met, DO NOT continue to sit walk ins down and take orders if there are people still waiting on food for 2+ hours, and when the food did arrive it was all incorrect. The owner even took shots to other tables complaining and completely bypassed us(not that we wanted them) but the ‘im so sorry we are over run and running a little behind’ would of gone a longggg way, instead we had ‘if the kids are hungry you should of fed them before coming’ another customer from a different table asked for an extra chair and the response was ‘oh your the moaner of the group are you’ If you knew any of the bar staff, you had your food within 20 minutes, how does this work? Again, the way we were treated was disgusting.. not that I wanted money back, or a free soft drink but a sorry would of gone a long way. Will not be visiting again, I will happily take my money where it is greatly appreciated and to a business that shows it’s customers...

(New Owners since I did this review) I think I’ve had the most disgusting service ever! Myself and a few friends went to a local pub that served food, We would prefer to support local independent businesses,

There was around 15 kids, 7 adults. So we Pre-Ordered the food.

We arranged that we would be there at 6:30, and it all be served and completed by 8:30 so the parents can collect their children,

The starters was brought out (slowly) around 7:15, by the time the last of the staters arrived, the first one had finished,

Half hour or so later, the main course was being served, again slowly, Yet They hadn’t cleared the dishes yet from the starters, so nowhere really to put the plates down of the main dish,

So when they had finally served the Main course, the food wasn’t too bad,

One of the female adults went to the toilet, only to find that the lights wasn’t working, so she used the torch on her phone, She sat down and the seat was broken and caused her to fall onto the floor,

When we went to the bar, it was Cash Only, so one of the kids asked for a can of Coke which cost £2, gave the bar staff a £10 note, Guess What! They couldn’t give change! 🤔

At 8:30, the parents were waiting to collect their kids,

They hadn’t collected the plates from the Main Meal, And we hadn’t had the desserts 🍮 So we had to ask the venue to put the desserts in take away containers, We were expecting them to charge us for them,

No apologies from the staff and their attitude was disgusting

So , I don’t think we’ll be going to that...

Don't let the one missing star put you off, read on.

Popped in to check it was ok to come with the family and dogs, then came back with everyone a few weeks later. Both times the staff there were absolutely lovely and couldn't do enough to help.

Really welcoming of the dogs (Lab and Staffy) and were lovely to my family who are no were near as well behaved.

Food was good pub food quality, reasonable prices considering how expensive everything is these days. The choice was good and they managed to please the veggie and lactose intolerant people. Considering we didn't book, we were all really pleased.

One of us has mobility needs and managed to get in out and to the loo without issue. I'm not sure the front entrance is doable in a wheelchair but it may be worth phoning as there seems to be a flat garden area and we didn't check the doors there.

The only reason this is 4* not 5* is that we where there on a Saturday afternoon and there seems to be a group of locals/regulars that all seemed nice enough but were a bit intimidating to our younger and older family members. There was a bit of loud swearing, vaping indoors and staring like we didn't belong. Although my family all noticed this, no one said it was bad enough to put them off coming again, we would just try a early in the day. Think this was only an issue at all because we had to get in there way to get to the back of the pub...