The Sully Inn — Restaurant in Wales

No, I'm not the newsreader! The mixed reviews already posted are probably appropriate because I've seen a variety of responses from customers while I've been sitting here with a pot of tea and some scrambled eggs with smoked salmon. One couple who were here before me have twice pointed out that they've been waiting a long time for part of their order. Meanwhile, my food has arrived, I've finished it, and they're still waiting. My scrambled eggs (over cooked for my likings, though that's personal taste, with too much toast and missing the promised Hollandaise sauce) arrived within 4-5 minutes but my pot of tea took 15 and when it arrived it was big enough for the Household Cavalry. Apparently they've run out of "normal" sized tea pots! The waiting staff are running around like mad and I've heard them apologise to at least three other tables. Admittedly, for 11am it's very busy here with virtually every table occupied. Unfortunately that demonstrates a lack of planning - it would appear the system can't cope. Surely, if you're going to pack a particular number of tables into your new restaurant, you first make sure you can serve them all. On the flip side, another table has arrived, ordered and been served promptly and seem quite satisfied. Hence the mixed reviews, I guess. These are the same sort of comments as were posted when the place first opened a few weeks ago. I wonder how long problems are considered "teething" and when they become established. A previous reviewer has admittted to knowing the owners. I do too, though maybe not so well. I'd really like to see this place turn into a roaring success, but it's not there yet. We've also booked for dinner next week. Note to self: "Keep an open mind, Fatty, it...

This Sunday lunch came highly recommended by two dear friends of mine. It certainly came up trumps when a party of five of us dined there today. At only an hours notice did Nathan kindly accommodate us a table at the front of the restaurant. The decor is contemporary modern and the ambiance was perfect for a family occasion.

The servers were excellent and far exceeded expectations and coped well under pressure. They were professional, courteous, attentive and engaging. They certainty do The Vale Of Glamorgan very proud. My two cousins and their partners were impressed and they don’t impress easily.

Complimentary sour dough bread, butter and iced lemon water was brought to the table. Adequate time was given before our orders were taken. Only one starter was ordered whilst four of us opted for desert. The starter was ham hock terrine and salad which was divine. An assortment of soft drinks, lagers and cider was enjoyed whilst waiting for the main meals.

My cousin and I chose the pork belly with crackling. Other family members enjoyed a slow braised brisket of beef, a roasted Glamorganshire sirloin roast dinner and finally a cod fillets with Mediterranean vegetables and new potatoes dish. All meals were flawless. Excellent Yorkshire puddings, seasoned meals and delicious gravy. All portions were heartily and plates were cleared!

Deserts were sticky toffee pudding with ice cream, a bakewell tart and two lemon cheesecakes. All were exceptional and staff checked in on us regularly. Nathan and the team really looked after us and we cannot recommend this restaurant highly enough. We tipped generously to show our gratitude. A well deserved...

Stunningly refurbished and furnished with gorgeous furniture and art. I would expect nothing less from the Hampton boys. Just beautiful.

My husband and I had dinner on Saturday night and it wasn't great to be perfectly honest. No brown bread and butter with prawn cocktail starter which I would have expected, the toast that came with the potted duck was inedible as it was rock hard and the smallest meanest piece of cheesecake for dessert that was so small it was laughable and i really should have refused it and sent it back to the kitchen. The cost was not insignificant so I must say I expected better.

The friendly service from Chloe and Becky was lovely and quite prompt so no complaint there.

Went for coffee this morning with my sister and we were given the breakfast menu and ordered from that. Then told we could not have toast as it was too late (11.30 am). Not great.

So all in all a mix bag but I am sure that these problems are teething and will be resolved as the business gets underway. Will try dinner again in a couple of weeks to see what has changed. I really wish the business well and...