We booked our stay as we had planned to meet friends for a night out at Rhyl Pavilion. A couple of our friends live in St. Asaph, my parents have a lodge next to your hotel and our other friends parked their caravan for 2 nights on your adjoining site.|I will now list our thoughts:|Check in: |Not enough signage directing exactly where we access the check-in point. Surely a buzzer would be helpful for your customers to use, this will also enable the receptionist that they are needed by guests rather than the guests going through numerous doors to find someone.|So, check-in was therefore very hap hazard, we had to search for someone to check us in after going into the Spa and asking where we do this. Feelings on this are this was unprofessional; Spa ladies weren’t interested they just directed us through another door and all they were doing was standing around and talking, no offer to assist with finding someone. Then who we found had us walking to various areas in the building as the keys had been moved and she had lost the ability to smile.|No offer to help with luggage, just brief directions on where the room was. |No questions on access to see if we had any accessibility issues climbing 2 sets of stairs.|We felt like our hotel stay was not important, it was more like an after thought that the rooms could be conveniently let out to accommodate customers wishing to stay after a night in your restaurant.||Room No 8: |Clean, but felt grimy due to carpet covered in stains.|Mirror in bathroom would not light up. (Assuming it has that feature, which we are certain it should have).|No sockets with charger connections, we regularly stay in Bristol at Thornbury Castle and even their rooms have cable points, not having them is not acceptable.|Television too small for the room, too far away from the bed, we didn’t use it at all as we had forgotten our binoculars.|Wi-Fi would not connect to our iPad, did eventually to our phones.|The bed was horrific, it was hard and felt cheap/Dirty, so uncomfortable, we have never slept on such a poor mattress.; in fact, we hardly slept.|Pillows on bed, completely inadequate, very poor and overused.|Room is very Premier Inn; however, prices are dearer than them and the beds at Premier Inn are far more comfortable.|Admittedly we normally stay in 5-star hotels, frequently The Ritz in London, The Mandarin Oriental group etc. We did not expect the level of comfort and Service we are provided with at these hotels, however based on the service we do get from them at 5 stars, this hotel is no more than a 3 star possibly a 2, the difference is vast.|Not enough towels, one hand towel and one bath towel in the bathroom.|The next morning, we found another towel and 2 pillows stored in a cupboard, leave them out!! Why put them in a cupboard unless it is an attempt on the cleaner’s behalf of reducing laundry, because if they are not on the bed or in the bathroom they won’t get used.|No access to speak to anyone as regards issues with the room, why not provide a telephone number so we could have spoken to someone.||Breakfast: |Advising of our breakfast order by the evening is not acceptable really, considering the size of the restaurant, guests should be able to make their choices on the morning of their breakfast.|Cereals juice, tea and coffee, very minimal choice, also very cheeky expecting their customers to even make their own drinks, collecting juice and cereals is acceptable, however tea & coffee not being served at the table is a poor effort.|Waitress was lovely, very polite, and happy, far better than the reception/spa employees.|We waited for our breakfast for quite some time and considering us having to provide our order and time breakfast was required the night before, this was not acceptable.||Would we go back: not to stay but would consider a meal. This is therefore a waste of future business due to our connections with family and friends we would & could have been regular customers, therefore a missed opportunity.||I always leave feedback on Tripadvisor and have done this as I usually do. The White House should make more of their lovely restaurant and location, make their guests feel more special and that their stay is important, replace their mattress’s(assuming they are all that bad), leave details in the room for their guests on who to contact if there are any issues with the room. It didn’t feel like a hotel. We did not enjoy it; in fact, I considered driving back home to...
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