Fleur de Lys — Restaurant in Warwick

DISGRACEFUL SERVICE Arrived at 18:45, our reservation time. Everyone ignored us, until eventually a lady with green hair came over asked our booking. We brought our dog and didn't realise you had to state this on the booking as we believed the pub was dog friendly as have been multiple times before with dog. She said no space in the dog area even though we had come through there and there were multiple tables free and they stop taking orders for food at 7pm so no more reservations were to come in. My partner took the dog back and I waited at our table. The lady said I would have to order now as kitchen closes at 7, so I said ok my partners taking the dog back so we will as soon as possible. She said no the kitchen won't make your food so you need to find out what he wants now, so no problem I phoned him found out what he wanted. I then waited for 20 minutes, no one came over and the original lady with green hair ignored me. Finally after 20 minutes she came over said you can have drinks but no food kitchens closed. I said Ive been ready and no ones come over and she said not my problem kitchen closed I told you, you should have got up to the bar. I said no one told me to do that I was told table service she just shrugged and said not my problem we've been busy so you cant have food.

I have never in my life been spoken to in the attitude and the way I was spoken to for no reason she told me I had to order so I was ready and no one came over. I spoke to the manager who just didn't seem to know what to say and said the kitchen is still open so did we want to stay and order food but at this point after the way we had been spoken to we couldn't wait to get out of there. Honestly, cant believe the experience we had we have been so many times and has always been lovely but will not go back again for a long time...

From regular customer to never again!!!

I used to live in Warwick and as this was one of my favourite pubs for a Sunday roast I was so excited to return here for Sunday dinner. I had raved about it to my partner and even to my friends who live locally but never been. I could not have been more disappointed for so many reasons. Firstly we seemed invisible to the numerous staff once seated at our table; they kept walking past avoiding eye contact as they were very busy with all the outside tables too. In the end I went to the bar to order. The drinks took forever to arrive and when our food arrived, 2 meals were cold and my son’s child’s meal had weird, unexplainable fried/burnt pieces in it that were definitely not chicken nuggets, chips of beans. Eventually a member of staff “Ellie” asked how we were enjoying our meals and when I highlighted the non-descript bits on my son’s plate, she gave me a stroppy, teenage look to make clear that I was inconveniencing her by not giving her the typical “all good thanks” response. I told her not to worry about it and she got more stroppy asking why, I explained due to her clear disgust in her facial expression and she walked off. I found the manager who could not be more apologetic and offered us all other meals for free but by then the experience was already marred. Given the roasts we ordered were over £20 a plate I would expect so much more. From now on I’ll go somewhere else like the Hatton Arms or one of the many other good eateries in the area. I have never complained about a poor dining experience in my life (I just decide not to return) but this was so poor I felt I had no choice. Perhaps this was a one off but I won’t be risking it when there are so many other great places to eat...

I'd like to start by saying I liked this venue the first time we came! The food was great and location lovely. This time I had a baby with me. I understood it was busy so grabbed a drink at the bar instead of ordering food after being told the food was an hour wait (which is fair enough) although I had only asked for olives :/ Might be a good idea to give these to the bar for ease like most other pubs do? A very simple serving of food for bar staff to give

The baby needed changing so I headed to the toilets but couldn't see a changing sign anywhere. I asked the ladies behind the bar where she could get changed and she said sorry but the only place was in the women's toilet.

As I'm not allowed in the ladies room, there was no option for me! I should point out that the lady behind the bar did suggest telling all the women to leave the toilet whilst I was inside getting my daughter changed but due to how busy the place was, this option was not viable at all. To be honest, I was utterly embarrassed that in front of a bar full of 40+ people (mostly women), I was offered in no uncertain terms that I could not change my baby unless I was either a woman or was prepared to make every woman leave the loo and not enter whilst I changed her. I felt embarrassed, but you as a venue should feel very embarrassed. In 2019, I had to leave your establishment to change my child because equality hadn't quite reached your door yet....