Do not come here if you’re looking to eat out with your family. Never in my life have we received such shocking service. Everyone and I mean everyone who ate this evening was up at the bar complaining over service. Many tables walking out mid meals etc. Glasses stockpiled over the bar and empty tables, families having to repeatedly come up to the bar chasing drinks and food that had not arrived. A manager that had an excuse for everything rather than a solution - was always someone else’s fault !

Arrived at 6:30pm for our table that had been moved to the bar area due to there not being enough room in the restaurant despite speaking with a manager on Thursday and being told we’ve been moved to the restaurant with the additional members of our party, total being 12.

The manager came over and seemed more bothered who promised us a table in the restaurant rather than providing a solution. Tables had been pulled together with a reservation but it had not been set for us. There was not enough seats and we were told we could have one of the other tables but we would need to pull it together. Also to mention it was covered in glasses so we also had to clear the table and clean it down to use it. When the manager finally came over after leaving us for 25 minutes she ensured us a good service from the bar and she was sorry as a table of 25 was priority as it’s a birthday ? We were also a birthday and found this a bit of a joke but expected table service from the bar and asked for this. She promised us a waiter and table service due to them not being able to fit us in the restaurant.

Despite the promises to still give us a nice experience we received the complete opposite. Our drink order was taken at 7 with our food order. We were still chasing up drinks that hadn’t arrived at our table by between 8-8:30pm which was when the food came out. The food itself was lovely, no complaints there. The chef himself was bringing out food as there was no staff waiting tables - he was apologetic and laughing at how disorganised it was. We had no cutlery or anything so the chef got these for us.

I felt really sorry for the staff members who took the brunt for the piss poor management who was hiding behind the bar. When confronted about the drinks we had asked for about 18 times and mentioned how horrific the service had been the manager in the pink top and glasses proceeded to tell us that 2 staff members had called in sick and what did we want her to do. She apologised but didn’t provide any solutions, her staff were either running around like headless chickens or on their phones despite all the drinks piling up waiting to go to tables.

The manager did not want to take any constructive criticism as we said how much of a joke it was, customers were laughing and comparing horrible experiences. We joked who had waited longer, there was actually a queue of people waiting to complain. The manager cried a few times behind the bar as she was clearly overwhelmed but yet was still so defensive towards customers. She called my mum rude when was confronted about speaking overly loud to a colleague about not wanting to ‘deal’ with us.

I have eaten here many times before and it came recommended as a place to eat for family meal. I will now never eat here again.

All recent complaints are about the new management and well if you fancy watching a circus act be my guest.