We ve been regular customers for 25 years+ to The Crooked Chimney. Our last visit was sufficient to make us never return, certainly not in the near future. We live in the area. Service was shocking & quite disappointing. Customer service & care is appalling, to say the very least. And food quality was dismal. After a long wait, in an unusually (empty & unsupported pub) our food was served, tepid & cold. We repeatedly requested knives & forks, as well as condiments & gravy for the roast dinner. In terms of presentation, the meat was served just warm and lacking, portion wise, it looked as though the scraps had been gathered & dumped on the plate, it was dry & crispy. The vegetables were cold and the potatoes just about cooked through. An empty bottle of ketchup was placed on our table and we were still waiting for cutlery & gravy. When I complained about these points to the manageress, she told me she doesn’t get up to come to work to be spoken to badly, may I point out that I was not at all rude, nor did I say anything rude to her, I was however, disgruntled & disappointed and understandably, we went out as a family (3 generations) to enjoy a meal that no one needed to prepare or serve, relying on the hope we d receive good, hot and tasty food prepared by trained chefs/cooks and of the same quality or better than we could prepare ourselves at home. A meal out is a luxury & a treat. Only to be met with appalling service all round. She didn’t seem very interested in our displeasure and certainly was not interested in turning the situation around. We were then just ignored, to the point where we were going to order coffee & deserts, we sat at our table waiting for it to be cleared and then offered dessert for over half an hour, not one member of staff approached us to ask if all was ok, or if we needed anything else. We never stayed for dessert in the end. Please keep in mind your pub was not at all busy and there seemed to sufficient staff on duty to cover guests. In one of my conversations with the manageress I requested a discount and this was honoured. My point is we don’t go out to eat at discounted prices and horrendous experiences, we go out for quite the opposite & are more than happy to pay the price tag for this. We just expect good food, prepared with some love & care & a friendly, polite person to serve it to us, who we then leave a generous tip for over and above our bill. Like I mentioned above, it really was a shameful show.