From the outset, even before we arrived Louisa was the start of the show. She did her best to try to arrange an earlier check-in. Sadly this transpired not to be possible due to previous occupants having reserved a late check-out. But Louisa did try for us, and that's worth it's weight in gold. She also recognised me as we arrived for breakfast and check-out. Super friendly and attentive. A real asset to the business and should be rewarded by M&C for her amazing attitude and customer service.

The premises is located just off a very busy, main-artery A-road. That said, the traffic noise was well hidden and not disruptive. On to the accommodation. Check-in was straighforward, with the manager explaining that we couldn't check-in early for the reason already given. Fair enough. There weren't any guarantees - it was just a request from me (well - my wife!). But we were given the room key and instructions on the electronic key fob entry system for gaining access 'after hours'. This entrance was located at the top of the metal fire-escape and lit adequately by an external light.

The room itself was clean - both in the main area and the bathroom. However - it was a little on the 'cosy' side in terms of moving around. Also, it is now summer and a warm day. The lack of air conditioning these days is a big negative for me. It got excessively hot in the room for us overnight. Not good.

Our breakfasts were very nice on the whole. I had the full breakfast. However, the sauasages were of extremely low quality. Very mushy and tasteless - probably frozen. Also - we were told that no HP or brown sauce was available. An absolute travesty for a British fry-up!

M&C should up their game. If it wasn't for Louisa, the score would have been two stars less.