The Paddock — Restaurant in West Lancashire

Went in for a Christmas outing with friends.we were told they were slightly behind, fair enough. One lady got her soup after an hour. Others their main courses after another fifteen minutes. I had to wait almost 1hr and 45 min to get a sandwich. I could have cooked a full chicken and baked the bread faster than that? By the time it arrived i had to bolt it down as everyone else had finished eating. We were given free desserts and drinks as an apology. Asked for the bill,paid. Went out and on our way home to get a phone call saying we had left without paying the correct amount. Had to drive back to sort it out. They had given us the wrong bill and two staff said we had underpaid.

So not only did we get poor service but then they mixed the bills up and made us feel like criminals for walking out! It was all their fault, we'd only gone in for a meal and chat.

The food was good but I really wish I hadn't eaten any of it and had this fiasco to deal with. Bad enough to be waiting almost two hours for a sandwich without being phoned up and having to return to sort out another of their mistakes

We were apologised to. However, I can't...

Very very disappointing My sister and I booked in De ember to have a meal there. We arrived on time the restaurant was half empty. We ordered starters and special. We were served our starter after 20 mins or so, but after half an hour of waiting from the starter our mains appeared with apologies that there had been a mix up in the kitchen. The steak was so hot it burnt my sisters mouth but all the vegetable underneath were lukewarm to cold. It was obvious they had been sat there for some time and then the hot meat poured over the top. We were told it would be another 15 to20mi utes to serve up again. On a special?. , Derby house has always been slow on service which you can forgive to some extent by the good food, butnot on this occasion. This was supposed to be a feat as we were still reeling from the death of a beloved sister. It was anything but. I. Did write expressing my disappointment way back in December and never received an acknowledgment or reply. An apology for the mixup was not enough to then serve cold food was a bit of an insult. No marks Derby house. You made what should have been a comforting meal into a...

It was very busy when we went, you have to wait to be seated which is fine if the girl who seats you explains how you order. We sat outside she gave us menus then walked off. There are no signs saying order at the counter or waitress service so it would have been nice if she could have stretched herself to explain it to us. I ended up finding a waitress and asking her and was told that it was waitress service but I could order at the counter if I wished which I did. We had coffee's and tea the waitress was lovely, then looked at the menu, in my opinion was overpriced. This is a cafe in a shopping centre but was charging restaurant prices £15.95 for a ceaser salad with chicken £11.00 without, so for a few leaves some parmesan a few croutons and some ceaser dressing that is ridiculous. Other main meals were around the £15 mark In saying that it seemed popular so obviously some people don't mind paying. My sister in law got some cheesy garlic bread which was quite reasonable at £3.95 and she received a large portion with a bit of rocket and drizzle. It has no atmosphere just a large room with tables and it's...