We were waiting to be served by one of the 5 members of staff that seemed to be congregated around the centre section, one member of staff walked passed and said if you walk down to them they will serve you, so we needed to walk to the fried section to ask for service, then walk back to the section where the food we wanted was (jacket potatoes) we were also told that there was a menu on the counter (but it didn’t have jacket potatoes on the sign). We were given butter in a sachet, I asked if the butter could have been put on the potatoes first so it could melt, rather than on the dry unmelted cheese, but was told that they can’t because of health and safety (what, but you can handle all my food & salad, but can’t put the butter on?) I then said the potatoes looked dry & not very hot so the cheese wouldn’t melt, & we were told “There’s a microwave over there” So I then needed to ask for a spare plate & remove the salad from the plates to microwave the potatoes. What a palaver. The jacket potato rating was 3/10 POOR. Train your staff better in customer service.