Crown Wolverhampton — Restaurant in Wolverhampton

Crown Gastropub tends to be one of the nicer places for food and drink in the Wolverhampton area yet this time, I was quite disappointed with how it turned out overall.

Booked a table online, asking for a window seat, obviously being a busy event day for them it wasn’t available, so this was understandable, and where we sat ended up being okay.

Ordered set menus and an individual main - drinks were great as per usual, but when the starters (prawn dish and chicken skewers) came out, they felt quite cold, but they were of decent size and they tasted okay.

When the mains arrived (all did on time at a good temperature), my dish - the steak ordered medium - was well done, very dry in places with only a third seeming medium at a minimum, and tasted of charcoal.

When I returned it, the steak that came back was perfect. It was cooked perfectly and came back with chips that I had asked to keep earlier and not have another portion, so that was very kind of them.

When the bill came, I noticed that the sauces offered when I picked the steak were actually additions, which considering the steak is unseasoned, should seriously be part of the dish as it adds the flavour it needs to be complete - if the most expensive supplement on the set menu does not come with a sauce, please do at least let me know.

The desserts were on par as they usually come, and aren’t as exciting as the first times you usually try them.

Sadly, I think throughout the time there I kept finding myself saying “good, but” which disappoints me as I found the novelty of the food there as new and interesting, but the lack of change disappoints me. Together, with what I can infer is pressure on the staff to upsell however they can makes the one thing that’s excellent there, the service, also feel...

We visited The Crown in Wolverhampton after reading their glowing claims of being a "premium pub, bar," with “honest pub food” and “on-point” service. Unfortunately, our experience was anything but.

To begin with, the service was incredibly slow and inattentive. It felt as though we were completely forgotten about, despite there only being a handful of tables occupied. We waited over 90 minutes for our main courses, we were told that it would take 30 minutes just for cooked carrots completely baffling given how quiet the place was.

To be fair, the three main meals we eventually received were nicely cooked, with the fish flaking perfectly. However, the squid starter arrived cold, and while the soup was okay, it wasn't enough to redeem the experience.

The dessert was the biggest let down. The menu promised a “home-baked cookie and ice cream,” but what we received was a rock-hard, stone-cold cookie that even the kids couldn't bite into. When we raised this with a blonde manager, they were dismissive and unhelpful showing a total lack of customer service or interest and just rude.

We also encountered further disinterest when asking for the bill the same blonde manager said they’d be over shortly but instead went off serving drinks behind the bar. It really felt like we didn’t “fit the criteria” of the kind of customers they care to serve.

To top it off, the waiter attempted to bring desserts to a table still cluttered with dirty main course plates. For a place that markets itself as a “premium” venue, it was sorely lacking in even the most basic service standards.

I wouldn’t recommend The Crown unless significant improvements are made. A nice venue alone doesn’t make for a good dining experience, service and...

It’s such a shame as we come here regularly and have had some lovely experiences including booking out the private room for a celebration. Unfortunately today Frankie the manager was really rude and condescending to us and really belittled us making us feel unwelcome. I called ahead to check we could sit outside with the dog. Frankie the manager answered and told us no problem at all. When we arrived I went to the desk to ask if we could sit under the canopy outside with the dog and he also told us no problem. We went and sat down (there was only one other couple there) and started to place our order on the QR code. As I was about to check out Frankie came outside and asked if we had booked to sit there. I said no but that a server told us we could sit here. She said she needed to move us to another table under the canopy which was bizarre but we agreed happily and started to move our stuff. She then said actually you can’t sit under here with your dog. Both my husband and I were so confused and asked her why she had changed her mind. I then went on to say I come here frequently and was only here the weekend before. She rolled her eyes and laughed and said well I’ve been the manager here 4 years and have never seen you. My daughter is disabled which the manager would have only noticed as we started to move tables so sadly I have to conclude that she was discriminating against us due to my daughter’s disability, which is truly awful. We are so saddened by this experience. Having attended here so many times over the past couple of years we feel we are no longer welcome. It’s so shocking to see that the crown condones discrimination and allows their managers to belittle and laugh at...