The Nevill Arms — Restaurant in Wychavon

COVID-19 / HYGIENE & STAFF TRAINING/AWARENESS NEEDED

I booked a table at this restaurant nice and early at 1pm (2nd June)for me and my wife and was looking forward to a enjoyable meal which we had done before last September and really enjoyed it, even though it was thirteen miles away. When we arrived ,we was left waiting for for a good five mins before being taken to our table, ok not a problem as they were quite busy, even though it was a Wednesday evening, we were then shown to our table, I say table, it's as if we were a inconvenience and given the smallest table in the place, barely enough room for two plates, I thought at the time what was the point in booking early. Anyway we sat down ordered our drinks, which was promptly brought to us, a few minutes later the waitress took our order, she never wrote anything down which I thought was a bit odd, as we ordered starters I thought it wouldn't take that long, how wrong was I, we waited and waited and waited, I observed people arriving a good 15 minutes behind us, it was now getting on for 40 mins and I noticed the couple who arrived after us were then given there MAIN meals. We both had enough by now, our drinks were empty and it was time to go, so asked for our bill and said I'm not waiting any longer and left. What was supposed to be a enjoyable night out for us both turned out to be a complete and utter...

We went out for a meal for our valentine meal. And our original place we was going to was closed on Mondays. So we decided to come to the Nevill Arms as we usually come here with the rest of the family. So we arrive and sat down. Was quiet But it was kind of expected on a Monday around 7.30pm. so we ordered. I had the cheese burger and my partner had the gammon. His was fine and Mine was good. Except I had bacon in my burger. Which I hate. So I went to the bar to complain and the waitress was apologetic. And a new burger was ordered. After a couple of minutes. I'm guessing the manager come over and apologised again and asked if we wanted free drinks. Which we did (pints of pepsi) then my food arrived complete with chips and onion rings. Which I couldn't eat again. But it was nice surpise to see the full meal again and not just the burger. Even tho I would of been happy with that. As I was eating, another manager came over and asked if everything was ok with my meal. Which I confimed it was. Even tho they messed up my food order. They apologised and got it sorted and offer a free drink for the convenience. There service was amazing. They made sure I was going to leave in a good way. Great service. I would recommend this place. Great food for a...