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Super cute place with a fun concept for dining amongst the greenery. The greenhouse also has a lot of nice plants and gift ideas. I thought it was a fun, different dining experience in a world where most places feel the same.
My critique…I literally had no idea what to do after my dine-in order. I didn’t know what my dining options are. There was a family of 3-4 who stood there as well not sure what to do. It’d be a nice touch if you informed your patrons where they can be seated after ordering and that you’ll be bringing their food. Your servers are in and out of the dining area, but never once do they stop by to check in with anyone dining. They bring your food, and that’s it. I get that they’re busy, and they seem to be wearing many hats taking orders, coffee drinks, and food runners. but one check-in could go a long way to making it a more palatable dining experience. My breakfast sausage was undercooked, and I thought someone might come around to check in, so I waited. And no one ever came. It was raining outside. Am I supposed to carry my plate outside and back into the cafe through the rain after I paid? What did I tip for? To have my order taken and delivered to my table? I just threw the sausage away and moved on. And last thing, while may seem a bit picky, the water did not taste good to me. I’m assuming it was unfiltered tap water and could be improved with a simple low cost water filtration system. This might sound like a joke, but I literally give my plants and dog better, cleaner-tasting water. As a greenhouse, I think you could find a reasonable solution for better-quality water for patrons.
This all probably sounds lot of nitpicking to you, but the reality is that you have a unique business that offers a unique dining experience, and I think that these very simple changes in your business model could elevate the overall dining experience and customer service interaction. Better dining experience and improved customer service means more customers and more revenue. I want to see you do well and not fail because of the minor details. I hope to stop back sometime and maybe have a bit of a different experience. I’ll know where to sit next time. I’ll know a staff member isn’t going to come to my table to check in and will walk back to the cafe area to remedy any issues with my meal.
Despite these ‘gripes’ I listed, I gave you four stars for a unique experience and because I can tell you’re trying. It’s a small business, and I know labor markets are hard. Hoping it comes across as constructive criticism instead of just being...
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My daughter and I had the pleasure of dropping by Bloom Café in Mars recently, and let me tell you, it's as charming as they come. Not only does this quaint café serve up some seriously delicious food, but it's also a treasure trove for anyone who loves to cook or dabble in culinary experiments, thanks to their selection of jams, jellies, and all sorts of intriguing items.
Ordering is a breeze - you do it at the desk, grab a number, and then choose your spot. They've got a cozy little dining area, but the real gem is the seating in their nursery. Yes, you read that right. You can enjoy your meal surrounded by plants, which adds a whole new level of enjoyment to dining out.
We were there for breakfast, and the options were plentiful and impressive. From coffees and teas to a variety of breakfast and lunch foods, there's something for everyone. The food? Absolutely amazing. It's not every day you find a spot that nails both the atmosphere and the menu, but Bloom Café has done just that. It's a cool, little place that's definitely...
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Rude Staff Who Made My Kid Cry!! NOT family friendly!!
While we were waiting in the greenhouse for our food to come out, my young daughter started looking at some of the items that were on display (with my husband by her side the whole time). All of a sudden a very rude staff member came by and huffed and puffed at the fact that our daughter was touching an item and proceed to tell her not to touch it and snatched it away and carried it off! Mind you - my daughter didn’t break anything and MY HUSBAND WAS RIGHT NEXT TO HER WATCHING HER EVERY MOVE. I could understand if she was alone but she had an adult right next to her supervising. We were stunned at how rude and uncalled for it was.
My daughter cried and breakfast was ruined.
Bloom- if you don’t want people touching items in your greenhouse, DON’T HAVE TABLES IN THERE.
We’ll never be back and will be sharing this story with all of our family and friends who...
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