Our experience tonight was very mixed. The food itself was excellent, but the service and interactions with staff left a lot to be desired.
Our server was not patient and came across with an attitude. At one point, we witnessed her drop a drink lid on the floor, then pick it up and serve it to another customer. My dad ordered lemonade, which tasted bad; when he requested a replacement, the second one was still watered down and unpleasant before it even reached the table. I asked for a knife, and it was handed to me with her fingers directly on the blade that would touch my food.
We also noticed concerning behavior toward the bus boys. Our server placed her tray of drinks on a dirty table, asked the bus boys to wipe it down, then took the rag herself and wiped it with a dirty cloth before making another comment to them. The bus boys then had to redo the work with a clean rag. In contrast, the bus boys were professional, efficient, and very quick in clearing tables—even before the previous guests had made it out the door. They deserve recognition for how well they handled themselves.
Additionally, we saw the hostess nearly run into an elderly woman on her way to the restroom rather than politely walking around her.
We really enjoyed our food, and I want to mention that I had actually eaten at this same restaurant the night before. The service then was outstanding, and the food was just as wonderful. Unfortunately, the service tonight was subpar in comparison. We typically tip our servers generously, but tonight our waitress did not receive a good tip. More than anything, I truly hope someone shares Jesus with her, because she seemed to be struggling.
While the food was once again excellent, the lack of professionalism and poor service from certain staff members significantly impacted our...
   Read moreDidnt mind the hour long wait. It is the only catfish restaurant in Mobile Alabama and one of maybe 3 seafood restaurants in Mobile that isn't a gimmick (hack hack- Wintzells). To that end, the catfish is US raised delta catfish. The catfish is good, just corn meal salt and pepper nothing fancy. Thirteen dollars and some change buys all you can eat fries, hush-puppies, slaw and catfish filets. Thats very very reasonable, I would pay anywhere from 15 to 17 elsewhere. The 5th star almost vanished due to the quality of the sides. They rely heavily on Cisco for many things (But I came for catfish). Shrimp were frozen which is fine, I buy frozen gulf shrimp more often than not. Hopefully they are gulf caught. They were well seasoned and about a 46/30 to a 41/50. The only cardinal sin committed tonight was 8 shrimp on a half po-boy. You load-it-down. Im spoiled, I grew up in the seafood industry, my mother was a chef at a seafood restaurant, I grew up eating Oyster loaf for lunch! My wifes side is from New Orleans and they can cook almost as good as my momma. Ive had some of the best seafood known to man. Ive been to the best of the best in the crescent city. If I say its good then gosh dang its good! This is a good catfish place. I dont come for the sides I come for the catfish. If you go to a catfish place and order a hamburger steak your a putze! Eat the dad gum catfish ITS GOOD! Now, its not as good as North Mississippi catfish. Eating Catfish South if Jackson is like buying a bag of Hershey kisses from Walmart. Its just not the same as buying the Kisses from Hershey Pennsylvania. Anyhow,...
   Read moreThis place and another place within a 30 mile range: are eerily similar to one another. They give you the same app (hush puppies with cheese) and offer many of the same dishes. It is also is decorated similar. However, the grease was old. Our fried pickle appetizer - disappointing. The seafood platter was all cooked in the same grease as the pickles and burnt hush puppies. I don’t know if the fried pickle are house made; they do not taste house made. The food was saturated with grease. This place also rivals the movie “Grease.” The catfish filets were small and did not have a pleasant taste.If you are used to quality seafood, you might want to skip this establishment. If you love a fresh taste and hate burnt flour, don’t come here. If you want to make your step parents upset- bring them here. We went in during a slow time- and the person handling the money was also handling the cakes. It’s just something about where money and credit cards have been, and handling food. The service was decent. It was not great nor war is deplorable. There were a couple of things (lemons) that took about five minutes...
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