B&B Barbeque — Restaurant in Albany

Never been there before and don't plan to be back. I walked in & there was no sign saying "Please wait to be seated". I waited however for the cashier to finish with her customer and when she didn't say anything I asked her if I'm supposed to wait to be seated. She looked around and said she'll see what's available (not that it was that crowded at 12:50 p.m.). After she delivered my order to my table (with the check), I noticed there were 2 good size plastic bottles of B-B-Q sauce on the table. One was less than half empty so wondered if maybe they were the same sauce. I looked on the bottles in hopes to find out if one was hotter than the other. There were NO labels..at all. The waitress hadn't mention anything about them either. I thought I would be patient and wait until she comes back and ask how the food is or if I needed anything..then I'll ask about the sauces. That was a fantasy. She never came back. The chicken was cold at 1st bite. The beans were warm. I took the styrofoam plate of food back to the cashier counter and asked if she would have the cook heat up the food (not the coleslaw of course; there were the only 3 items in the 1 meat & 2 side plate for $7.99). I took the plate back to the table and the chicken was sort of warm-er (not hot) as well as the beans. (Still no inquiry by the waitress about the food.) I was 2nd in line to pay and saw one of the people in the party in front of me help themselves to the soda machine that I hadn't noticed. I thought while I'm waiting, I'll just go get my styrofoam cup and fill it since the waitress never did. As I finish filling it a different older waitress comes by and says, "Oh, I should have done that for you." I was confused because she wasn't the waitress that took my order but since I was waiting, I asked her if the bottles of sauces were the same on the tables and why there's no labels on the bottles (so I would know if one is hotter than the other so I would know which one I wanted). She said, "I don't know; I just work here". (I was shocked. She's the first person in my age group that I've ever heard say that phrase. I wouldn't have been surprised if it would have been the younger, heavy-set, female that had waited on me.) I asked the same older waitress who owns this place. She said, back there. I said you mean the cooks.? She said "yes". I didn't say it to her but thought to myself, that explains it; they don't even know how to serve warm/hot food. I'm usually a big tipper; no way at this place. I tip for actual,...

We love B&B BUT not answering the phone is terrible customer service. We live 40 miles from there with family that also loves it that live 4 hours from us. They took the long way to get here so they could stop and pick up food for us. They called when they were close so I could order. We called a dozen or more times with no answer. We should have just taken our business somewhere else but they stopped and ordered. I think you’re successful but can you imagine how much more successful you could be. With wishy washy days that you close people call before taking the trip there. I’d guess you are losing hundreds of dollars...

Ventured out of the town I was in to check this BBQ place and was not really thrilled. I ordered the Squealer sandwich and found the pulled pork and sausage to be bland. I was not impressed with the BBQ sauces especially the “hot” sauce only having a mild heat. The cheese balls are just fried cheese and those were fine. If I ever passed through I’d probably stop by but not making a special trip to eat here. They also need to get blinds as I was constantly worrying about blinding someone with my phone and was just annoying with the sunsetting and blazing in...