Dairy Queen Grill & Chill — Restaurant in Albany

This location is a huge disappointment. We used to come here every year and have never had any issues before. Until this year, we tried to go a couple days ago and waited at the counter for 20 minutes. No one acknowledged us or took our order so we ended up leaving. We came back today and were just as disappointed. We came in and were the only ones in the restaurant and no one in the drive thru. We waited 5 minutes before they looked at us, however they didn’t say hi or even smile. They turned around and took a bite of whatever treat they made themselves, they then decided to take our order. The young gentleman who took our order was very rude and greeted us with “what can I get you” in a very grumbly tone. There were no manners, no acknowledgment of our thank you’s, only a couple mumbled words and an eye roll. Then while waiting for our ice-cream, there was an employee who walked out of the bathroom with a head set on and not in uniform. This is HIGHLY unsanitary and completely unacceptable. We waited another 15 minutes for our ice cream and again no response to our thank you’s, just a blank stare. This is highly disappointing as a smile and you’re welcome go a long way in customer service. I don’t recommend this place as the workers are unfriendly, unsanitary, and time management isn’t a thing they...

The burger received was obviously old meat. The patty was extremely hard and inedible. I contacted customer experience and sent photos, they said my comment would be forwarded to the restaurant. This was December 2024. Ocerall, totally unacceptable service. Very poor quality food.

Dear LaShaun,

Thank you for contacting American Dairy Queen Corporation (ADQ) and bringing your experience to our attention. I am very sorry to learn that you have been disappointed.

At ADQ, we truly appreciate the feedback we receive from our customers. It is only because of fans like you who care enough to contact us that ADQ and its independently owned and operated franchises can improve.

Your comments have been documented and forwarded to the independent franchise owner of this restaurant for their information and investigation. Additionally, I have forwarded your concerns to all appropriate ADQ personnel for their review.

Thank you again for taking the time to share your experience with us.

Best Regards,

Amanda Fan Relations Specialist American Dairy...

Just stopped at Byrdstown DQ for breakfast. Got to the worksite and no hashbrowns😠 At over $10 for 2 breakfasts, I definitely got charged for them but no receipt. Also, the napkins were a wadded mess just thrown in the bag🙄 Where in the hell is customer service these days?

Went through some of the other comments and responses about this particular DQ. Notice the cookie cutter responses from the AI bot with absolutely no customer service. Back when I worked fast food we'd actually listen to the customer and offer a solution to their issue (like a refund or free meal). This is what happens when a country goes big business. Support your local small business and run these cookie cutter AI run businesses...