Shaker Pond Ice Cream — Restaurant in Alfred

My kids and I have been to Shaker Pond many times, it has always been a great experience. That is until today. Today I was completely disgusted not only by the behavior of the employees but also the manager, Pat. My son has a visual impairment that is obvious to other people because it causes his eyes to move. He went to the counter to ask a question and as he was walking away, the employee turned her coworker and made an insensitive comment about his eyes. Before we left, I asked for contact info for the owner and manager. The employee who’d made fun of my son came to the register, I explained my son’s condition and let her know how rude and insensitive her behavior had been. She said she didn’t mean to be rude, that she just didn’t understand. My response to her was that she should have said nothing at all. I called the manager from my car. She’d already spoken to the employee and had clearly already made up her mind about what happened even though the story she was told by the employee was a lie. Pat went on to say the employee was a “sweet girl having a rough week” and that because my son is disabled “it’s just going to be that way for him sometimes.” Rather than training her employees to be tolerant and inclusive she instead believes the appropriate approach is to encourage them to be more discreet when making insensitive comments about customers. If this is the culture of Shaker Pond, my family and I won’t...

As a local I never thought to leave a review as Shaker Pond is just our normal yet favorite ice cream spot we grab treats from regularly for many years now… UNTIL last night while we were there getting our delicious night caps on a hot day, we’re waiting for our treats! Two lady’s who were just enjoying treats outside on the picnic tables decided to come in complain about their MOSTLY eaten ice cream treats saying very loudly “the vanilla is freezer burnt” I was embarrassed to witness grown women talk to young women the way they did over VANILLA ICE CREAM! (I’m no ice cream expert but the mostly melted mess she carried in had zero ice crystals that would signify ice on the ice cream) The Shaker pond girls kept straight faces, apologized, and made them all new dishes of treats with grace. They are elite and deserve a trophy! Walking out all I can think is who complains about vanilla ice cream?! Our blueberry and black berry explosions were perfect and delicious, thank...

I have been going to Shaker Pond Ice Cream for 13 years. I'm not sure what has happened. Last week they were out of the flavor I ordered. It was not listed on the board as being out. I was told after my order and paying for it. Tonight they were out of hot fudge for a sundae. I changed my ice cream flavor to accommodate caramel topping. The small size sundae I always get was put into a smaller plastic dish. There was hardly any whipped cream on the sundae. I could not hold the plastic dish due to the way it was made with a smaller diameter on the bottom of it. The caramel topping got hard really quick and when trying to eat the sundae it kept spilling all over the outside of the small plastic cup. I will not be back...