Casey's — Restaurant in Alton

I ordered a breakfast pizza over the phone. They said it'd be 25 minutes. I get there late. My pizza isn't done. They said an online order came in for 10 pizzas and is have to wait 10 minutes for mine because the lady who ordered her 10 is waiting there too and they only have 2 done. I'm just like why didn't you start mine 25 min ago when I called. Why can't you sell me one that's done. They were all breakfast pizza. And why didn't you call me or tell me when I first got there. I stood there waiting 10 minutes before I asked what the hold up was so they give me the online order story n say they just started on mine.... I just left.....

I have stopped here several times the only reason they getting a 2 start is due to the donuts my daughter loves. Every time I stop in this location I always have to wait for the employees to stop gossiping long enough to help me. This morning in particular she was so busy talking to another employee she couldn't remember how much gas I asked for then told me I gave her the wrong change.(I didn't) I had to ask a few times for her to exchange my scratch off for a new ticket she gave me the cash instead. As someone who worked in customer service for several years, this is very...

Terrible service when it comes to the kitchen. I went to get 2 door dashes that took me 10 minutes to get to the store already for and they didn't start either of them. I had to contact the customer because they was out of a product needed for a certain pizza. Then I told them the choice for replacement and they are gonna tell me it's gonna be at least 30 minutes before they are even started because they are giving a coworker a break. So it's Friday and you're telling me you only have 2 workers...I wonder if covid and their lack of masks are related to their lack...