Dunkin' — Restaurant in Andover

GIVE TYLER A RAISE

I came through the drive thru later at night craving a bagel sandwich and hashbrowns after a long session of Just Dance. After ordering I pulled up to the window and this employee named Tyler informed me of the $6 meal deal that would actually lower my price by $1, which was very kind of him. After helping me out there, he then proceeded to make the BEST BAGEL SANDWICH I’VE EVER HAD. The bagel was perfectly crispy, there was just the right amount of bacon, and he accommodated me being dairy free by remembering not to put the cheese on. The hashbrowns? PERFECTION. At most Dunkins I’ve been to, the hashbrowns are typically warm and soggy. Tyler gave me hashbrowns with the perfect amount of crispiness and they were piping hot. Absolutely wonderful. I know it was Tyler making all this because he was the only one working the shift. Disclaimer: I legitimately do not know this guy, and I’m not writing a review as a friend trying to get this guy more money. I just had a FANTASTIC experience and wanted to give this man a positive, glowing review. I hope Dunkin management will take my suggestion into consideration and give Tyler, whoever you...

I believe the woman I interacted with was the manager, (black hair slicked back with glasses on) and unfortunately, she was extremely rude. I had placed a mobile order for a sausage, egg, and cheese on a croissant. When I arrived, I was told they were out of croissants—not a big deal. I asked for a bagel with cream cheese instead and requested a refund for the price difference. She told me I had to do it through the app, even though in the past, I’ve received the refund directly in-store.

When I asked for help navigating the app because I couldn’t find the refund option, she walked away abruptly to make a phone call. When she returned, she handed me some change without a word and gave me serious attitude throughout the interaction. I remained polite and respectful the entire time.

People in leadership roles should be patient and have strong customer service skills—this experience was disappointing when there was no reason it...

ABSOLUTELY LOVE this dunkin! I literally come here every morning and everyone is super super pleasant and never gives attitude, they remember ALL of their regulars and everything is always on point! I waste gas driving here instead of going to Hebron, which would be more convenient, but Hebrons dunkin is by far THE WORST dunkin I've ever been too! This dunkin is a 10/10 not only food/coffee wise but esp bc of the...