Bakery Express — Restaurant in Arbutus

Well, so much for good service. The last couple of visits that I've ordered food have been terrible.

Today, I ordered a breakfast flatbread, paid and sat RIGHT IN FRONT OF THE REGISTER.... not even 10 feet from where I just paid. Ticket read 11:07am. Only three numbers have been called by 11:30am... none mine. A lady, the same one that bagged my order, asked was I waiting for a cake and I said no. But she never asked what i was waiting for. After seeing a FAMILY that came in AFTER me not only get their order but have it taken to their table by an employee, I finally ask did they forget my flatbread. The same woman that rung me up and had repeated been looking at me look at her walked over to retrieve a bag from the counter..... now I'm really disgusted because not only was my order ready for God knows how long and you never called my number, now I'm realizing it's probably cold and you want to waste more of my time asking was it a breakfast flatbread.. like how many more had you rang up that had the ticket number of 243 they you never called. Like give me my food so i can go home.

If I thought my annoyance level couldn't get any higher, I get home and find PAPER.... not one but two pieces (there might more since i only heated up half the flatbread. I wasn't getting up to check the other half....i needed to write this review first). But yes, there's paper on my flatbread.

I'm over it. This is ridiculous. I told my husband I was really starting to think the place is becoming racist.

I'm VERY observant of how employees interact with each other and customers. I'm sorry if I'm not a senior that comes in every other day. But I am still a customer that comes in and spends my hard earned money. Today, I was getting donuts for my family, flatbread for myself and frozen desserts for my office so I didn't spend just two or three dollars in here. ...

Had it NOT been for my most recent experience I would’ve given this place 5 STARS. I purchased the $13.00 carrot cake on 5/28/21, I ate most of the cake when I was picking up a forkful I see hair intertwined in the cake. Now how is this possible when I only see staff in hair nets. I am the only person that touched this cake and I’m black with off black hair. This hair was long and curly and reddish blonde or light brown. I understand mistakes happen but I question how this was possible

Update:

I was contacted from someone within the company , they offered their apology and offered a complimentary gift. I declined because I discarded the cake and hair.

I wish I would have contacted them directly to voice my concern instead of writing a review because honestly I believe it was a “one off” issue. I’ve been a patron of this establishment for at least 20 years and that speaks volumes of how I feel about this place. One issue doesn’t deserve a unfavorable review rather a...

Ok, I want to preface this review with the simple fact that this place is a great place to get pastries, donuts, and cakes. Every cake I've ever gotten from here has been absolutely amazing and the price point is phenomenal.

However, the other day we stopped in to get a cake and grab a lunch option from the counter. One of us ordered a BLT and it was just some pre-cooked microwaved bacon on very very thin white toast... and a slice of cheese. And that's all. No lettuce or tomato. Weirdest thing. I'm sure they would have fixed it if we noticed it while we were in there, but it makes me wonder who in that kitchen doesn't know what a BLT is.

I'll just stick to their amazing baked goods for now. Everyone who works there is just the nicest, too. Just be wary of the food. It is just cafeteria food and isn't really worth the price. That "BLT" with just two slices of thin bacon and a slice of...