Dunkin' — Restaurant in Arizona

When handed my coffee it felt pretty light but I had to wait to check it once I got home to see how low it actually was. I think it was spilt prior to giving it to me, this was not a medium, filled like a small and had sticky on the outside of mouth piece and on cup as if it spilt. I paid for the medium. The taste was not good. I ordered caramel craze latte. This is the 3rd disappointing order here. I’m not coming to this location again. I’m concerned about cleanliness or proper care here unfortunately. I don’t like giving reviews but after 3 issues I’m checked out.

Edit** unfortunately something on sand which I got tasted freezer burnt (never had a sandwich here). I had pepper bacon, cheese, egg on croissant. I can’t imagine it was a taste of something on the sand which but there’s no sure way to tell.

Please please train employees and set standards to close things properly and store things and check dates if that’s not being done. I feel these things get overlooked so easily and can make many people sick.

I gave 2 stars because the guy at window was nice at least. Next time I’ll check things before...

Despite this being a brand new location, they've embraced the half hearted, oblivious attitude and zero customer service awareness of other Dunkin locations. Sad but expected. I blame the management as the locations failures are clearly a lack of training and motivation. Most issues which could easily be resolved with training and leading by example, setting clear levels of expectations. Example, I've frequented this location a half dozen times and without fail they have served me donuts without any napkins whatsoever? Granted, after the first few omissions I began to ask, and they never refused, however that isn't the point. It's a businesses responsibility to assume the needs of the customer. Rarely have I left a Chik Fil A and not had napkins or proper eating utensils and I would never expect to eat at a restaurant and not be given napkins and utensils? Such a simple task and yet it is something this basic that sets the tone for the entire establishment and the other failures and oversights that...

Yesterday I had ordered a drink and a Turkey Sausage, Egg and Cheese on an English Muffin via Drive-Thru. I was given an Egg and Cheese on an English Muffin instead. I didn’t notice until I was on the road of the mistake, I took a photo and kept my receipt along with the printed out item receipt. I wasn’t able to turn around and get the mistake resolved, but I stopped by the next day and showed my photos and receipt to a cashier. The manager fixed the issue, and it wasn’t a big deal by any means. Give this place a chance, the staff is more than willing to work with you to resolve an issue in the event that one arises. The mistake was not intentional. Thanks to the staff and manager involved (I didn’t get their names). Should this have to happen? I don’t know, I’ve never worked in the food industry so I don’t feel like I have any sort of say, though having the mistake fixed was easy. Cut these folks some slack and talk to them like they’re people. At the end of the day, they’re just people...