Subway — Restaurant in Ashford

Had a terrible experience at this location last night (4/14/22) with the girl that was working around 8:30 pm. When we walked in the door she came from the back asking if we were there for a pickup order and when we told her no she started with the worst attitude. It was the biggest inconvenience for her that we were there to make her do her job. Was slamming our bread down, slamming oven doors, slamming the knives. After putting the meat on the first 2 sandwiches she just stood there and stared at me. I said "I'm not sure what information you're wanting from me next" because she didnt ask anything. She said "what meat you want on these 2. What cheese you want on the first 2." Like I was supposed to know. Why dont you ask, lady? And even when I did tell her what she needed to know, she wasnt listening and was doing the wrong thing. It was just terrible. The guy working was in the back the whole time and only came out to ring us up. I don't know what they have going on in the back that they just don't want to be pulled away from, but I'm sure I...

Subway in Ashford, Al. It has gone way down, we use to go there weekly for one of our meals, the staff was so friendly and smiled with eye contact. Let's you know they really are happy to see you. They would chat with their customers and made sure they were comfortable and happy. Over the last several months things have changed, they aren't very friendly and they keep saying I can't use that bread, or I can't add a few more cucumbers, or whatever the case may be. They will say the owner is watching them on camera. I understand about food waste and cost, but I also know customer satisfaction and that's when they come back for more! Your employees tell dissatisfied customers to call the owner! You must have alot of time on your hands to be watching a camera to see if your employees gave to many cucumbers (ex.) On a salad, and answering the phone for complaints. NO WORRIES, I prefer firehouse anyway. Besides there are plenty of subways around that do want their customers...

If you want food poisoning definitely go here. The guy that works there got mad because he messed up my mobile order and I asked if they could fix it because due to being pregnant the meat needs to be cook (toasted) and it was the 4th time that they messed it up. I called and he said they’d remake it to bring it back and so I did and he was very rude and unprofessional. He got mad and put the sandwiches back in toaster (didn’t make new one) with everything on it including Mayo and then proceeded to heat it up 3 times (burning the sandwich at this point) . Only thing he did after was give us a couple of cookies “for the troubles” (believe his coworker told him to). I’m now sick and have food poisoning due to his carelessness. Definitely don’t recommend going atleast don’t let him...