Starbucks Coffee Company — Restaurant in Augusta

I usually don’t leave bad reviews, but I was really disappointed today at this Starbucks. I visit this location often because my drink is usually made well. However, today the staff seemed disorganized. They kept asking customers what they wanted in their drinks even after the orders were placed, both in person and through mobile orders.

One of the baristas asked me what I was waiting for, and I told her it was an iced venti mobile order. She then asked if it had vanilla, and I explained it was the one with toffee nut. When I finally received my drink, it had extra shots of espresso, which I didn't want since I had ordered a venti. They remade it, but added extra cold foam when I had asked for light cold foam, and they forgot the toffee nut syrup.

I ended up waiting over 30 minutes and didn't have time for another remake. The staff seemed very confused and disorganized. The usual manager who makes my drink wasn't there. While the staff is always really nice and sweet, it's clear they need better training to understand how to make the drinks correctly.

I ended up ordering from another Starbucks to get my drink...

I was having a really hard morning. My husband was having a small back surgery and emotions were high. I stopped into the Starbucks to get him a coffee and a nice travel mug to keep that warm, the ladies behind the counter were so kind and helpful and really were a bright spot in my stressful day. At the end of that transaction they mentioned I qualified for a give away and asked me to enter, I did just because they were so lovely. I WON and the woman who called was so kind and helpful arranging pick up. But what has completely floored me this morning is the care and effort that went into this prize. This is a tough time of year for me with my husband being sick and my mom passing away on Valentine’s Day a few years ago and without knowing any of that the staff at this location has continued to brighten my days. Thank you...

Everyone is always helping and patient when I can't decide what I want or if I want to know about new items have arrived. Exceptional customer service creates a welcoming environment. Knowledgeable staff provide valuable assistance with inquiries and product information. Their patience and willingness to help customers make informed decisions are truly appreciated. This level of support builds trust and encourages repeat business. Customers feel valued and confident in their...