Island View Restaurant — Restaurant in Avon Park

We had reservations. Party of 7. Celebrating moms 92 birthday with friends & family from out of town. Having previously celebrated her 90th birthday at Island View where the total experience was exceptional we booked again for her 92nd birthday. VERY DISSAPPOINTED!! Waitress was very friendly & apologetic. Table was suppose to be decorated for the occasion, linens & napkins & some sort of decor. Previously they used 2 sets of 3 different size floating candles for our long tables. Birthday Cutout of age for display- very simple but elegant. They used decorations from catering. I explained that when I made reservations & they assured me no problem. To our disappointment it was less than. 1 small round fishbowl in the middle of our long tables was it. No effort to make it special! Had to wait over an hour for dinner, no bread baskets, nothing. Drinks ordered, long wait and took partial orders & had to call waitress back to ask about the rest of the party! Waitress was working multiple tables & couldnt keep up. Salmon was good. Fish & chips, good, one order well done. Birthday gal, wanted mashed potatoes cuz of denture problems. Was told cant do. I had to make a big deal to get them for her! Brothers fish dinner, only fish, no side. He also ordered a salad, no dressing, we asked, dressing finally came out when meals were done.. when desserts were ordered 2 orders of Cannoli served had nothing in them, empty! Everytime something was wrong, had a hard time getting waitress over to correct & had to wait for it to be corrected. Very bad experience for,a special occassion. Waitress was friendly, offered to take group pictures cuz food was taking so long. Felt sorry for her, kitchen backup etc etc. Friendly atmosphere. As we were leaving other tables were saying happy birthday to the birthday gal! One table stopped her and sang to her. So nice. Hope Island View corrects its problems, because we previously had a...

A friend and myself went there on Christmas day because we were looking for someplace to dine, and it didn't say that they were closed, So we assumed that they were open. We drove 20 minutes out of our way, only to find out that they were closed, as we were pulling up, there was another couple pulling up. They said exactly the same thing they assumed they were open because it didn't specifically say closed. I left several voice messages on many different venues. I never heard back from anyone. So about a week later, I called the restaurant, and I spoke with a nice manager by the name of Tim, who was going to as an apology, give us a certificate for a free appetizer Being as gas isn't cheap anymore, and we had gone out of our way due to the unprofessionalism of not posting that the restaurant was closed. Anyway, a couple weeks went by and I didn't have the certificate, so I called and he said, oh yes, yes, I'll make sure you get it. A month Went by and I never got it. So I called and left a voice message and a woman in charge of the restaurant called me back and questioned Why was I even getting a certificate? And I said, well, quite frankly being, as we drove out of our way and it ruined part of our Christmas, and it wasted our time and it wasted our gas. I said I think a gift certificate for an appetizer Isn't that big of a deal.She said she was going to get back with me And it's been a week, and she never bothered to call me back. If this is an example of how they take care of you before you even sit in the restaurant, I don't think I want to spend my hard earned money going there. I am disgusted with how I have...

Please excuse the longer post. Food and service were immaculate. I have never had a bad experience here. Just recently we had a take order that was 1 item off. Not only did Andrea take care of us, but she was incredibly understanding about the situation. I had ordered a kids cheeseburger, they heard grilled cheese. After picking up my food in a timely manner, we returned home to realize the mistake. I called back and explained the situation and Andrea was open and understanding, told me to just come on up and they would take care of it. I was willing to pay and honestly tried more than once, but Andrea was steadfast in her resolve to honor the miscommunication. I didn't want that, it may have been my mistake, but they weren't having any of my excuses. Lest I forget Tim and Ted the bartenders. These two gentleman are exemplary at their craft. Both have served me before and both are amazing. Long story short, you will be hard pressed to find a restaurant that takes customer service extremely serious and also puts out incredible food. Please consider stopping in and tell Andrea, Tim or...