Horrible party location. Terrible manager. Mediocre (at best) food and drink. One amazing server!!
I attended a party at this restaurant recently and I should start out by saying I was an attendee and was not a part of organizing the party. However, the experience we had needed to be shared. The "party" room was very cramped and others sat in the room with you which I thought was strange. The party organizer paid for the reservation for the party room and communicated that 30 people would be in attendance, however, when the guest arrived there was not enough seats for all 30 people, only 24. We asked for additional tables but since other patrons were sat in the "room" it was difficult to accommodate and therefore the tables were not able to be joined together so they set them side by side which made it very difficult to get around the tables. When this happened they said when the table at the end of our table got up we could move it over. Our poor waitress struggled to get drinks, orders, etc. and it made it impossible to visit. The poor family at the end of the table finished their dinner and we went to slide the table around and a waitress (not ours, got ugly and told us not to) she went and got the manager who was absolutely the rudest man EVER! I could not believe the way he spoke to the two people in our party who organized it. They explain the situation and he raised his voice that there WERE ENOUGH AND WE COULDN'T JUST MOVE HIS TABLES! He shook his finger and just spoke like we were complete idiots. They explained that they paid for the party room and he NO! You paid for a table of 30! Which btw, we didn't have, it was for 24! I should note there were 32 of us but we had little kids that we could have held the two extra, if needed. So beware if you choose to have a party here: 1. You apparently don't pay for the room only a table of however many the jerk of a manager decides. 2. If they mess up and you need additional it's near impossible because others are in the room too. 2. If you move a table (although it was discussed earlier) the manager will get very angry and raise his voice and shake his finger at you. Embarrassing!! By the way, for our party we were only given 4 menus too .
I can't speak to anyone's else's food but my immediate family was less than impressed with ours. The shrimp was sooooo over cooked it was complete rubber and the tacos al carbon were under seasoned and soggy. Drinks tasted like lots of fake lime and poor quality mixes were used, they were just not very good.
The shining light of the entire night was our waitress, who was absolutely a star! She took orders throughout all the mess, tried to find solutions, drinks were never empty, she squeezed around the mess of the tables, she was nice and attentive ALL BY HERSELF! I believe her name was Carmela or Carmen. She was a sweetheart and deserved all the recognition that night.
Just do yourself a favor and save your money on reserving the "party room", hope you don't have to deal with the manager, and don't have high expectations on...
Read moreA True Gem in Azle! Exceptional Food and Even Better Service!
We had the absolute pleasure of dining at Villa del Sol in Azle today, and it was a truly outstanding experience from start to finish. The ambiance is casual and inviting, with beautiful, decorative paintings on almost every wall that make the space feel warm and authentic.
The food was simply fantastic. We started with the guacamole, which was perfectly chunky and fresh – a definite must-order! For our main courses, we had the Monterey Chicken and the Carnitas Chipotle Burrito. Both dishes were presented beautifully; the burrito was so large it had to be split, and both plates were enticingly decorated. Everything arrived at the perfect temperature and was packed with flavor. The Don Julio margaritas were expertly made and the perfect complement to our meal.
What truly set our experience apart, however, was the incredible staff. Every single person we interacted with was friendly and cheerful. Our waitress, Erika, was the cream of the crop – her smile was infectious, and her service was impeccable. We even had a chance to speak with one of the managers, Oscar, to share our praise for the wonderful job they are all doing. We later discovered that Oscar is a co-owner.
Despite the restaurant being busy, our food was served in a very reasonable amount of time. For the quantity and quality of the food and drinks, the price was absolutely ideal.
We would wholeheartedly recommend Villa del Sol to anyone looking for delicious, authentic Mexican food in a friendly and welcoming environment. We are already planning our visit to its sister store, Mas Salsa, and can't...
Read moreAbsolutely recommend this place. We had a funeral service today for my wife’s beloved grandma and we decided to go eat here at the spur of the moment. In 20 minutes, they had a whole section ready for the 20+ of us and made sure that everyone had a spot close to each other. Times like these where you just need to all be together, it was very important.
The waitress did a good job of getting everyone’s order quick, and accurately. It was mainly her serving our whole party and another one helping out every now and then.
Our drinks stayed full and she was always around to make sure we were taken care of. I had the gordo burrito and it was fantastic. Everyone’s food looked yummy and my kids ate most of theirs too. Lol. I didn’t hear anyone complain about theirs neither.
We didn’t have any issues with our tickets. Everything was taken down accurately and she took care of them promptly. She was super nice too. I’m sure it wasn’t easy taking care of us since we were all enjoying the company of family and got a little loud at some times. Haha.
It was my first time there and we’ll definitely be going back.
Only negative thing about it was the bathrooms. The men’s room was clean but they’re a little tight. The stall doors are REAL close to the toilet. So if a parent needs to help a child in there, if y’all ain’t both super skinny… it’s tricky. Lol. Also, the stalls are faced towards the door so if a stall door IS cracked open while you’re helping your child, it’s almost impossible for a stranger walking in to see into it. That makes me very uncomfortable. Besides that, this...
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