Top Spot Tavern & Grill — Restaurant in Balsam Lake

We came up to the Balsam Lake Freedom Fest. I usually eat @ Docs however, on Saturday they serve breakfast until 1:00. I have had bad food @ Top Spot so I have not patronized them in years. My daughter had bad food & does not patronize them. Today was really unique. When we arrived there was only a table of 4 seated. Not crowded @ all. The waitress came over & took our order. About 50 minutes went by & the place was packed by that time standing room only. Other people that came in way after us were getting their food. I once again & asked about our food I was told about 2 minutes the 1st time. The 2nd time I was told 2 minutes again. I just wanted to pay for our 2 beers & leave because I knew it was going to rain. The waitress told me it was a printing problem & the cook didn't get our order. However, she wrote it on paper so I am confused & she comes over again & asks what my husband ordered the chicken or the burger and they don't have much variety. So all of a sudden this very angry faced man makes excuses that it is their busiest day of the year. I said we were here before any of these people & we have now been here over an hour. He said no you haven't l have your ticket it was 20 minutes ago. Obviously, she didn't tell him that she had to put the order in again because apparently she lost the first one that is why she asked my husband what he ordered again. We were treated very poorly by this guy that was either the cook or owner not sure. There must have been @ least 40 people inside & maybe 30 on the patio. The waitress was expected to wait on all these people. The owner must be a real cheap skate because that is unfair to have any waitress take care of the inside & outside. All I know is I will never go there again. We were treated like shit by that angry guy that was in right in my face telling me basically I was lying about how long I was there. It took an hour and a half. We were told she would comp our beers. She only took 2 off not 4. By the time we left it was pouring & all the vendors packed up & we left so we didn't even get to walk around by the time we got out of there. My husband was so upset by the way we were treated he didn't even want to eat his food. I just wanted to pay for our beers & leave but I kept getting told 2 minutes. Awful experience. No more chances 3 strikes rule. I highly do not recommend going here. Cute building bad experience with food every time. The attitude I don't need. Lunch & the 4th of July holiday is supposed to be enjoyable. I was so upset by the way the employee with the red shirt talk to us with his unkind words & very angry scowl in my face. The waitress must have had him all jacked up not sure were the horrible attitude towards paying customers came from. I don't go out a lot & sure look forward to having a good time when I do. I highly don't recommend this place ever. Thanks for ruining our day we had planned to enjoy the Freedom Fest. These...

If I could give this place a zero star rating, I most certainly would but that was not an option. For being an individual in the bar as a non-drinking sober cab minding their own business with not a single word to be had. I was approached and told that I wasn't welcome there without a purchase in hand while I was there as a sober cab for my two liquor purchasing friends just minding my own business. I couldn't believe the words that I had just heard be said. Not only was it exceptionally rude for an employee working in an industry that should be showing hospitality but it was the most dehumanizing and inhumane service I have ever received in my life. I am not a local, therefore this was the first time my presence had ever been made here. And I was unjustifiably targeted and demoralized prior to there being a single word ever leaving my lips in response to my ongoing experience. But yes, I will proudly take the accountability for calling that Haley b* a c. For it was by far not the cause of reason in which I was mistreated with such unacceptable behavior. I closed with that finishing statement. Which is even shallow coming from me, being thats not even my spoken language.. Honesty is. And the honest truth to the matter is, this is one very poorly ran business who has not a lick of interest in building interpersonal relationships but more so along the lines of conflict...

Stopped after my son got married at the courthouse. There were 14 of us. Bartender was very nice. It was a little loud downstairs, so the bartender said we were welcome to go upstairs. We would have to bring our orders down but she could bring the food up. So we went up, the table wasn't big enough so my son and his best man, started putting tables together. Some guy came out of this room upstairs and told us the pool table is broken, and that the tables were stacked there for a reason. Then told us the bartender wasn't going to be able to run food upstairs and was basically really rude to us. If this was the manager, he should be fired. If he was the owner, he needs to sell the bar. We ended up leaving and going down the street. Had a much better experience and enjoyed our lunch. Top spot is not a place I would go to ever again. If I could give it zero stars I would. I've never been treated so badly by anyone or anyplace. I feel sorry for...