Kinda a long review but worth the read. I usually go to this wendy’s as it’s not far from my house, well tonight i saw my ex boyfriends mom is now a manager there. sure fine whatever, well apparently not! I ordered a vanilla oreo brownie frosty, also not my first time ordering this. We got out food and the manager (ex’s mom) asked if i wanted vanilla or chocolate as the vanilla frosty wasn’t ready yet and would take a few minutes, i said the vanilla and she closed the window. few min later she handed me the frosty and said in the most 15 year old girl voice ever “here you go! have a good night!” i said you too and drove off. as i was setting it down i realized there was no oreo and instead of brownie it was hot fudge and completely melted literally like milk. That’s when i realized she knew who i was and purposely made this wrong. Anyways we go to go inside and ask for a new one, and they had closed the lobby even though it said it was supposed to be closed at 10pm and it was only 9. So we got back in line and waited for about 10 min at least, got to the order thing and said “hey we ordered a oreo brownie frosty and there is no oreo in it” the man manager then literally laughed in our face and said “sorry i rang you in wrong, pull off to the side and we will make you a new one KEVIN” (aka the man version of karen so basically calling us a name for wanting the food we PAID for to be right) anyways we pulled away and went to another wendy’s because it wasn’t even worth fighting with grown adults over. The absolute unprofessionalism from those two MANAGERS is INSANE!! how do i know she didn’t spit in it? i wouldn’t be surprised based on the way that frosty looked. Anyways managers name is PATTI SPOOR! i wish i had gotten a picture of the frosty because it was absolutely atrocious. Two grown adult managers at least 20 years older than me being petty high schoolers! Their bosses will be hearing all of this aswell but i think google should know too! they just hire anyways at this...
Read moreThat was some kind of experience.
Holy Cow. Passing through Lafayette on our way to Chicago on a Saturday and decided to stop here for lunch. Hadn't had Wendy's in a while and it sounded pretty good.
When we walked in the dining room was pretty well destroyed. Dirty tables, the drink station was wrecked, and a couple trash bins were pushing maximum density.
We got in line to order and it then became apparent what the reason for the catastrophe in the dining room was. Not only did they only have one register open, but that cashier was also tasked with taking care of the dining room. He was also tasked with refilling drink cartridges in the drink machine.
I actually felt sorry for this guy, because during a Saturday lunch he was taking care of everything in the front of the house while a not insignificant amount of staff roamed around in the back. During the entirety of our visit he was the only person to come out from behind the counter.
My wife ordered a salad and I got my usual: A Single (no modifications) with fries and a drink. We were third in line to order. The poor guy on the register was pleasant, but you could also tell that he was being run ragged.
Our food was delivered in about ten minutes and was delivered accurately. My burger was rather sloppily assembled, so I had to fix that before I could eat it. The fries were ok. Remember a few years ago when Wendy's said they improved their fries and that you'd like them more than McDonald's? Yea...not the case.
To add insult to injury, as we sat eating our food a bus pulled in to the parking lot. Fortunately we were about done, but I started to feel even more sympathy for the young man on the register as he was alone, out front, doing the...
Read moreBEWARE: This Wendy's does not accept the unlimited Frosty keytags which were offered for a charitable promotion earlier in the year.
Unbeknownst to me, I thought all Wendy's accepted these keytags. My two children and I all were very disappointed as Wendy's is a typical road-trip stop for us. This Wendy's has some other issues as well. I stopped here while on a road trip from Chicago to Indianapolis. We ordered inside to go. First off, I ordered a sandwich with bacon on it and was disappointed to learn the bacon was missing. Unfortunately I didn't bite into my sandwich until a few miles down the road. Considering how much better bacon makes a sandwich in my opinion, this was a big let-down. Also I always drink a combo of brewed sweet and brewed unsweetened iced tea from the dispensers located near the drink machine. Like many fast food restaurants, one of these two options is always empty. This Wendy's not only had no sweet tea, but the unsweetened tea was essentially water which gave me a sceptical feeling about why that would be. Not having time to complain, I went with the chemically-laced iced tea options from the amazing drink machine that somehow spews 1000 different drinks from one spout. More scepticism ensued. Anyway, I recommend that you keep driving past this Wendy's as it is poorly managed and does not participate in all of Wendy's...
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